Senior IT Field Services & Remote Desktop Engineer

Pure Placements (PTY) LTD; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading Managed Service Provider in Cape Town seeks a skilled Senior IT Field Services Technician to provide remote and on-site technical support. Responsibilities include diagnosing IT issues, performing equipment maintenance, and ensuring client satisfaction. The ideal candidate has a strong background in hardware and software troubleshooting, alongside excellent customer service skills. A valid driver's license and South African ID or work permit are mandatory. This role offers a unique opportunity to contribute to a high-impact team.

Qualifications

• Proven experience as an IT Field Services Technician or similar role.
• Strong knowledge of computer hardware, software, and networking.
• Ability to work independently and manage multiple tasks simultaneously.

Responsibilities

• Provide remote and on-site technical support for hardware and software issues.
• Install, configure, and troubleshoot IT equipment including desktops, laptops, and printers.
• Deliver exceptional customer service and build strong client relationships.

Skills

Problem-solving skills

Attention to detail

Customer service skills

Communication skills

Education

CompTIA A+

Network+

Microsoft Certified Professional (MCP)

Tools

Windows 2012 R2/2016/2019/2022

Active Directory

VMware vSphere 6.5

Hyper-V 2012

Microsoft Office 365

Job description

A leading Managed Service Provider in Cape Town seeks a skilled Senior IT Field Services Technician to provide remote and on-site technical support. Responsibilities include diagnosing IT issues, performing equipment maintenance, and ensuring client satisfaction. The ideal candidate has a strong background in hardware and software troubleshooting, alongside excellent customer service skills. A valid driver's license and South African ID or work permit are mandatory. This role offers a unique opportunity to contribute to a high-impact team.