Senior Inbound Consultant

Phoenix Recruitment; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading travel consultancy in South Africa is seeking an experienced inbound travel consultant. Responsibilities include handling travel enquiries, preparing tailor-made itineraries, negotiating with suppliers, and ensuring excellent client service. The ideal candidate should have a formal travel qualification, strong negotiation skills, and substantial experience in inbound consulting within a dynamic environment.

Qualifications

• At least 3-5 years of experience in inbound consulting within a DMC or tour operating environment.
• Comprehensive understanding of Southern African destinations, products, and logistics.
• Strong communication skills, both written and verbal.

Responsibilities

• Handle inbound travel enquiries from international wholesale agents and operators.
• Prepare accurate and creative tailor-made quotations and itineraries using Tourplan.
• Negotiate rates and secure services with suppliers.

Skills

Inbound travel consultancy

Negotiation skills

Relationship building

Attention to detail

Client service orientation

Problem-solving skills

Education

Grade 12

Formal travel & tourism qualification

Tools

Tourplan

Job description

Duties

• Handle inbound travel enquiries from international wholesale agents and operators
• Prepare accurate and creative tailor-made quotations and itineraries using Tourplan.
• Negotiate rates and secure services with suppliers to achieve competitive margins.
• Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
• Build and maintain strong relationships with clients and suppliers.
• Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
• Monitor and manage booking files to ensure services are delivered as promised.
• Provide pre-departure support, including travel documentation and concierge-style assistance.
• Resolve operational issues swiftly and professionally.
• Mentor and guide junior consultants where necessary.

Requirements

• Grade 12
• A formal travel & tourism qualification
• At least 35 years experience in inbound consulting within a DMC or tour operating environment.
• Strong working knowledge of Tourplan (a plus).
• Comprehensive understanding of Southern African destinations, products, and logistics.
• Proven track record in handling FIT and Group bookings.
• Excellent communication skills, both written and verbal (English essential; additional languages advantageous).
• High attention to detail and accuracy in costing and documentation.
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Strong client service orientation with problem-solving skills.
• Team player with a proactive, positive attitude.