Senior Customer Service Lead (Glass & Auto)

PG Group (Pty) Ltd; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading supplier of glass products in Polokwane is seeking a Customer Service Consultant to manage front desk operations at a Fitment Centre. The role involves ensuring compliance with corporate standards, processing insurance claims, and enhancing customer experience. Candidates should have a Matric and a relevant management certificate, with at least 5 years of customer service experience, including 2 years in a similar role. This position offers an opportunity to contribute to company revenue targets and develop customer service skills.

Qualifications

• Must have at least 5 years' experience in a customer-focused environment.
• At least 2 years' experience in a PG Glass Fitment Centre as a Customer Service Consultant.

Responsibilities

• Manage the front desk of a Fitment Centre and provide operational support.
• Ensure compliance with corporate standards and processes.
• Contribute to achieving company revenue targets.
• Process insurance claims accurately to meet KPIs.
• Maintain administrative practices for stock control and customer experience.
• Optimise scheduling for fitter productivity.
• Complete end-of-day reports and manage discrepancies.
• Deliver training for counter staff and enhance customer service.
• Monitor issues impacting customer satisfaction metrics.

Skills

Interpersonal and telephonic communication

Analytical problem-solving

Efficiency-focused business acumen

Leadership and coaching capabilities

Proactive mindset

Education

Matric

Certificate in General Management Level 4 or Supervisory Development

Tools

SAP

Job description

A leading supplier of glass products in Polokwane is seeking a Customer Service Consultant to manage front desk operations at a Fitment Centre. The role involves ensuring compliance with corporate standards, processing insurance claims, and enhancing customer experience. Candidates should have a Matric and a relevant management certificate, with at least 5 years of customer service experience, including 2 years in a similar role. This position offers an opportunity to contribute to company revenue targets and develop customer service skills.