Senior Cloud Support Engineer

Ekco; Durbanville; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading cloud solutions provider in Durbanville is looking for a Senior Support Engineer to handle technical escalations and complex problem resolutions. This role involves mentoring engineers, collaborating with diverse teams, and managing customer onboarding to ensure quality service delivery. The ideal candidate should have over 5 years of relevant experience and skills in Azure, Office 365, and networking. Join a dynamic team committed to excellence and customer-focused services.

Benefits

Flexible working with a family-friendly focus

Opportunities for internal development & progression

Diversity, equality, and inclusion initiatives

Qualifications

• 5+ years of relevant experience in technical support.
• Strong communication and customer management skills.
• Experience in mentoring less skilled resources.

Responsibilities

• Deliver Root Cause analysis for complex incidents.
• Own problems with short term and permanent corrections.
• Manage technical end of customer onboarding effectively.

Skills

Azure & Office 365 administration and troubleshooting

End-to-end networking

Root Cause analysis

Documentation and knowledge sharing

Education

Industry qualifications

Job description

A leading cloud solutions provider in Durbanville is looking for a Senior Support Engineer to handle technical escalations and complex problem resolutions. This role involves mentoring engineers, collaborating with diverse teams, and managing customer onboarding to ensure quality service delivery. The ideal candidate should have over 5 years of relevant experience and skills in Azure, Office 365, and networking. Join a dynamic team committed to excellence and customer-focused services.