Senior Business Manager

Absa Bank; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A major financial institution in Gauteng is seeking an individual to support the operational administration of the Office of the ME and BU Head. The role involves managing projects, coordinating operational issues, and ensuring effective governance for the business unit. The successful candidate will foster relationships with internal and external stakeholders to enhance operational efficiency.

Qualifications

• Experience in operational administration and project management.
• Ability to develop annual operations plans and manage governance.
• Strong organizational skills and capability to coordinate with multiple stakeholders.

Responsibilities

• Support the Office of the ME and BU Head in operational administration.
• Manage governance of the business unit and consolidate meeting packs.
• Build and maintain successful working relationships across the organization.

Job description

Responsibilities

• Support the Office of the ME and BU Head in operational administration / execution, working closely with the relevant forums across the Cluster, Functional and Control Units, this includes but not limited to MIS reporting, high priority business project implementation, strategy implementation, regulatory and other operational issues raised with the office of the ME.
• Furthermore, takes responsibility for the effective management of projects by coordinating the actions required, and provide specialist advice and support in assisting to manage and deliver on business initiatives.
• Develop an annual operations plan for the office of the ME, cascading plans into key events and calendar schedules.
• Assess suitability of all invitations to meetings or events which the ME receives against the BU calendar, business strategic priorities and diary permissions.
• Manage governance of the business unit including but not limited to the timely consolidation & distribution of meeting packs, documenting, and tracking action items to closure.
• Track matters affecting the office of the AVAF ME and the Business Unit generally, providing regular updates to the Cluster and other relevant forums.
• Respond to enquiries related to the office of the ME in a timely fashion.
• Build and maintain successful working relationships with all members of the Business Unit (BU) ExCo, Cluster and Control Function ExCo's, and their respective teams.

This includes being able to coordinate with a wide range of offices, staff, and stakeholders, both internal and external to the business.

• Anticipate, identify, and troubleshoot issues of concern or significance; exercise discretion to provide timely information and necessary updates across multiple stakeholders.
• Act as an operational filter to the ME, overseeing the management of the BU to ensure smooth operations and distribute issues to the correct level of operational management for resolution by identifying issues at hand and delegating to the relevant team.
• Ensure matters requiring the attention of executive leaders are thoroughly developed, researched, and evaluated.
• Prepare letters, scripts, and other communications on behalf of the AVAF ME.
• Coordinate and/or oversee the scheduling of strategic events, meetings, and other requests to balance and address key institutional objectives.
• Support and sustain a culture of service, professionalism, and continuous improvement in the Office of the ME and the AVAF Business Unit.
• Perform miscellaneous job-related duties as assigned by the people manager and/or office of the ME.
• Take initiative and responsibility for managing the expectations of stakeholders (internal and external).
• Act as an initial / secondary point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relay the query to the appropriate individuals when falling out of scope.
• Establish and manage relationships with both internal and external sources of information / industry role players and clients in order to source relevant information.
• In the event of major issues referred to the Office of the ME, including those received from the Cluster Chief Executive or Office of the CEO, act as crisis coordinator and allocate tasks to the appropriate crisis teams.
• Monitor the potential impact of new tactical plans on the reputational risk of the business (to the extent that an event has occurred) and advise seniors in the business on appropriate action to take to minimize the risk.