Sales & Liaison Specialist: Upsell, Retention & Outreach

Fidelity Services Group; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider is seeking a Sales - Liaison Agent in Midrand, Gauteng. The successful candidate will manage customer relationships through effective communication and upselling strategies while ensuring satisfaction. With a minimum of 3 years in an outbound sales call center and a Matric qualification, this role involves converting customer needs and maintaining quality standards. Must be flexible with availability on weekends. Join a dynamic team committed to excellence in service delivery.

Qualifications

• 3+ years of experience in an outbound sales call center is required.
• Experience in telematics would be beneficial.
• Must be flexible to work on weekends and after hours.

Responsibilities

• Identify and convert customer needs for contract continuations.
• Upsell and cross-sell products and services.
• Ensure a positive customer experience from start to finish.
• Maintain high-quality assurance and compliance scores.

Skills

Sales skills

Customer service

Time management

Stress management

Communication skills

Education

Matric / Grade 12

Tools

Excel

Word

Job description

A leading service provider is seeking a Sales - Liaison Agent in Midrand, Gauteng. The successful candidate will manage customer relationships through effective communication and upselling strategies while ensuring satisfaction. With a minimum of 3 years in an outbound sales call center and a Matric qualification, this role involves converting customer needs and maintaining quality standards. Must be flexible with availability on weekends. Join a dynamic team committed to excellence in service delivery.