Sales Liaison & Retention Specialist

Fidelity Services Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent security services provider in Gauteng is seeking a Sales - Liaison Agent to bridge communication with current and potential clients. The role involves identifying customer needs, upselling services, and ensuring customer satisfaction throughout the interaction. Candidates should have at least 3 years of outbound sales experience and a proven ability to build relationships. Proficiency in Excel and Word is essential. This position may require flexible hours, including weekends.

Qualifications

• Minimum of 3 years experience in a Sales Outbound Call Centre.
• Must be flexible to work weekends and after hours if necessary.
• Telematics experience is advantageous.

Responsibilities

• Identify customer needs and follow up on contract continuations.
• Upsell and cross-sell relevant products or services.
• Ensure positive customer experiences from start to finish.
• Achieve minimum conversion and retention targets.

Skills

Sales and administrative skill

Excellent verbal and written communication skills

Ability to multi-task

Attention to detail

Customer relationship management

Education

Matric / Grade 12

Tools

Excel

Word

Job description

A prominent security services provider in Gauteng is seeking a Sales - Liaison Agent to bridge communication with current and potential clients. The role involves identifying customer needs, upselling services, and ensuring customer satisfaction throughout the interaction. Candidates should have at least 3 years of outbound sales experience and a proven ability to build relationships. Proficiency in Excel and Word is essential. This position may require flexible hours, including weekends.