Sales Consultant

AtripleA Recruitment & Temps; Forest Hills; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency is seeking a Sales Consultant to provide exceptional customer service at a cellular kiosk. Responsibilities include driving sales of Vodacom products and assisting customers with purchases. The ideal candidate should have experience in retail, strong communication skills, and be tech-savvy. This position focuses on delivering excellent customer experiences and achieving sales targets in a fast-paced environment.

Qualifications

• Previous retail or cellular sales experience is an advantage.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple customers efficiently.

Responsibilities

• Greet customers and provide friendly, professional assistance.
• Deliver excellent customer service, understanding and addressing customer needs.
• Demonstrate comprehensive knowledge of Vodacom prepaid deals, promotions, and Easy2Own.

Skills

Customer service

Communication skills

Tech-savvy

Organizational skills

Job description

Overview

Job Title: Sales Consultant — Location: Waterfall

Position Overview

We are seeking a Sales Consultant to deliver an exceptional customer experience at our cellular kiosk. The role involves driving sales of Vodacom products, Easy2Own devices, and SIM cards, providing after-sales support, and ensuring accurate reporting of sales transactions. The ideal candidate is customer-focused, tech-savvy, and motivated to meet and exceed sales targets.

Key Responsibilities

• Greet customers and provide friendly, professional assistance.
• Deliver excellent customer service, understanding and addressing customer needs.
• Demonstrate comprehensive knowledge of Vodacom prepaid deals, promotions, and the Easy2Own platform.
• Assist customers with the RICA process, ensuring all legal requirements are completed accurately.
• Guide customers through the Easy2Own device purchasing process, including setup and activation.
• Provide after-sales support, addressing customer queries and resolving issues efficiently.
• Maintain organized repair logs, communicate with customers about repair progress, and follow up as required.
• Process transactions accurately using cash, credit / debit cards, and other payment methods.
• Meet and exceed individual sales targets for SIM cards, devices, and accessories.
• Submit accurate daily, weekly, and monthly sales reports, including details of all transactions, activations, and customer interactions.
• Ensure the kiosk is clean, organized, and fully stocked at all times.
• Stay updated on new products, promotions, and company policies to provide accurate information to customers.

Qualifications

• Previous retail or cellular sales experience is an advantage.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple customers efficiently.
• Basic numeracy and cash-handling skills.
• Attention to detail and strong organizational skills.
• Tech-savvy, with the ability to navigate sales platforms and POS systems.
• Ability to work independently and as part of a team.