SA Retention Campaigns Specialist — Remote

Sporty Group; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading gaming company is seeking a Retention Specialist to manage and execute customer retention campaigns in South Africa. The ideal candidate will have a Bachelor's degree, over 2 years’ experience in retention or CRM, and strong analytical skills. This remote-first company offers competitive salaries, individual performance bonuses, and generous annual leave along with core working hours of 10am-3pm. An interest in the iGaming industry is preferred.

Benefits

20 days annual leave + public holidays

Competitive salary + performance bonuses

Top of the line equipment

Annual company retreats for networking

Qualifications

• Bachelor's degree in marketing, business, or a related field.
• 2+ years' experience in retention, CRM, or customer lifecycle management.
• Experience in the Online Casino or broader iGaming industry preferred.

Responsibilities

• Assist in planning and executing retention campaigns and promotional activities.
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports.
• Collaborate with internal product and analytics teams to improve retention tools.

Skills

Retention

Customer Lifecycle Management

Analytical Skills

Communication Skills

Fluent English

Education

Bachelor's degree in marketing, business, or a related field

Tools

Retention and marketing automation tools

Job description

A leading gaming company is seeking a Retention Specialist to manage and execute customer retention campaigns in South Africa. The ideal candidate will have a Bachelor's degree, over 2 years’ experience in retention or CRM, and strong analytical skills. This remote-first company offers competitive salaries, individual performance bonuses, and generous annual leave along with core working hours of 10am-3pm. An interest in the iGaming industry is preferred.