Returns Experience PM: Shape the Customer Refund Journey

Amazon; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading tech company in Cape Town is seeking a Returns Experience Product Manager to own the product roadmap for customer-focused products. You will drive strategy, define requirements, and collaborate with cross-functional teams to enhance the returns and refunds experience. The ideal candidate should have a Bachelor's degree and over 4 years of experience in managing technical products. Experience with SQL and VBA is preferred. This role offers the opportunity to work with teams globally in a dynamic environment.

Qualifications

• 4+ years direct experience managing technical products or online services.
• Experience in product, program, or project management with cross-functional teams.

Responsibilities

• Own the product roadmap for customer experience products/features.
• Identify customer pain points and opportunities through data analysis.
• Define product requirements and success metrics.
• Collaborate with engineering, design, and business teams.
• Analyze product and business performance.
• Present product strategies and results to senior leadership.
• Prioritize features based on business impact.
• Manage product development through its lifecycle.

Skills

Data analysis

Technical product management

Cross-functional team leadership

Education

Bachelor's degree

Tools

SQL

VBA

Job description

A leading tech company in Cape Town is seeking a Returns Experience Product Manager to own the product roadmap for customer-focused products. You will drive strategy, define requirements, and collaborate with cross-functional teams to enhance the returns and refunds experience. The ideal candidate should have a Bachelor's degree and over 4 years of experience in managing technical products. Experience with SQL and VBA is preferred. This role offers the opportunity to work with teams globally in a dynamic environment.