Retention Team Leader - English Desk (Johannesburg)

InspHire; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premium brokerage company in Johannesburg is seeking a Retention Team Leader to guide and supervise the English Desk team. The successful candidate will be responsible for setting goals, monitoring performance, and fostering team collaboration. Strong leadership experience in financial services is essential, alongside excellent communication skills and the ability to adapt to changing priorities. This role is pivotal for enhancing overall team success and contributing to company growth.

Qualifications

• Proven experience in a leadership role within a financial services or sales environment.
• Strong interpersonal skills to effectively manage and motivate a diverse team.
• Excellent communication and organizational abilities to coordinate team efforts.

Responsibilities

• Lead and supervise a team dedicated to the South Africa desk.
• Set goals and targets for the team to achieve in alignment with company objectives.
• Monitor team performance and provide feedback.

Skills

Leadership experience

Interpersonal skills

Communication skills

Problem-solving skills

Ability to work under pressure

Fluency in English

Job description

A premium brokerage company in Johannesburg is seeking a Retention Team Leader to guide and supervise the English Desk team. The successful candidate will be responsible for setting goals, monitoring performance, and fostering team collaboration. Strong leadership experience in financial services is essential, alongside excellent communication skills and the ability to adapt to changing priorities. This role is pivotal for enhancing overall team success and contributing to company growth.