Retail Support Specialist

Browns Jewellers; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premier retail company in Johannesburg is seeking a Retail Support Specialist to enhance retail operations. This role is vital for supporting Area Managers in recruitment, training, and compliance with a strong focus on people development and operational excellence. Ideal candidates will have excellent communication skills, high energy, and be capable of managing teams while working independently. Join a dedicated team that values excellence and growth as you contribute to the company's legacy.

Qualifications

• High energy and diligence to deliver under pressure.
• Strong affinity for people and relationship building.
• Comfortable in taking initiative and managing a small team.

Responsibilities

• Support Area Managers with recruitment and training.
• Plan and coordinate training for retail operations.
• Conduct boutique evaluations and assist with queries.

Skills

Excellent interpersonal skills

Strong organisational skills

Strong communication skills

Ability to work independently

Job description

✨ We\'re hiring: Retail Support Specialist ✨

With almost 100 years of craftsmanship across South Africa, the United Kingdom and Australia, we are growing and looking for a Retail Support Specialist to join our team in Johannesburg!

The Role

This role sits at the heart of our Retail Department and plays a critical part in enabling smooth, high-performing retail operations. The Retail Support Specialist supports our Area Managers with day-to-day activities in recruitment, training, reporting, compliance and mentorship – with a strong focus on people development and operational excellence.

What Success Looks Like

• Retail Operational Support: plan and co-ordinate trainings, monitor consultant engagement, develop assessment rubrics.
• Recruitment & Talent Management: headhunt top talent, oversee seamless onboarding, facilitate probation and performance reviews.
• Reporting & Compliance: conduct boutique evaluations, assist with boutique queries, collate and report on executive sales strategy meetings.

What We’re Looking For

• Excellent interpersonal, organisational and communication skills
• High energy, diligence and ability to deliver under pressure
• Strong affinity for people and building relationships
• Comfortable taking initiative, working independently and managing a small team

Join The Legacy

If you’re highly organised, people-focused, and thrive in a role that supports others to succeed, we invite you to explore this exciting opportunity.

Follow us on Instagram: @brownsjewellers

Website: https://brownsjewellers.com/