Retail Shop Assistant: Customer Service & Merchandising

Clicks Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in Pretoria is seeking a customer-facing professional to deliver exceptional service at the point of sale. The role encompasses executing operational activities, maintaining accuracy in transactions, and promoting customer loyalty through the Clicks' clubcard. Candidates should have a Grade 12 education and preferably experience in retail or FMCG environments. This position offers a permanent contract with an emphasis on customer satisfaction and operational excellence.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute all operational activities at the point of sale efficiently.
• Maintain high accuracy in scanning merchandise and collecting payments.
• Promote Clicks' clubcard and enroll new members.
• Provide superior customer service as a brand ambassador.
• Execute merchandising and housekeeping duties according to standards.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Job description

A leading retail company in Pretoria is seeking a customer-facing professional to deliver exceptional service at the point of sale. The role encompasses executing operational activities, maintaining accuracy in transactions, and promoting customer loyalty through the Clicks' clubcard. Candidates should have a Grade 12 education and preferably experience in retail or FMCG environments. This position offers a permanent contract with an emphasis on customer satisfaction and operational excellence.