Retail Assistant Store Manager

PUMA Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sports brand is seeking a Store Manager Support for their Kuilsriver location. This role involves managing sales performance, ensuring exceptional customer service, and developing a high-performing team. The ideal candidate has at least 3 years of retail management experience and must be able to work weekends and travel as needed. Join a dynamic environment that values diversity and offers equal opportunities. Be a part of a team that embraces the spirit of sport and teamwork.

Qualifications

• At least 3 years management experience in a retail environment.
• Able to work over weekends and on Public Holidays.
• Willingness to travel to Kuilsriver.

Responsibilities

• Support the Store Manager in managing and promoting sales.
• Ensure the store meets sales goals and KPIs.
• Train and manage high-performing teams.
• Oversee store operations and compliance.
• Manage inventory and loss prevention.

Skills

Sales management

Customer service

Team management

Operational compliance

Education

National Senior Certificate

Job description

Overview

SPEED & SPIRIT is what we look for in our candidates, defined by values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Access City – Kuilsriver
• Support a Store Manager in a proactive approach via managing and promoting sales to achieve or exceed sales, store KPIs, and profitability goals, while positioning PUMA to be the fastest sports brand in the world.
• Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
• Customer Experience: Maintain high standards of customer service in line with PUMA's values.
• Team Management: Participate in recruiting, avoid shortage of staff, train, develop, and manage high-performing team and employees. Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparation for performance appraisal and provide timely and proper feedback to the team members through daily observation of their performance.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Store Operations (backup store manager responsibilities upon request and/or at manager's absence): Supervise store performance and daily operations. Participate in new store openings/closings; travel may be required. Attend Store Manager Meetings and offsite training as required. Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access rights are up-to-date and comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
• Training Programs: Ensure completion and effectiveness of training programs.
• Loss Prevention: Oversee loss prevention and operational compliance.
• Inventory Management: Manage inventory, including physical counts and shrink goals.
• Compliance and Safety: Comply with all Policies and Procedures, operational core competencies, and key accountabilities. Maintain a safe and compliant working environment for all Store Associates and Customers.

YOUR TALENT

• National Senior Certificate
• Able to travel to Kuilsriver
• Able to work over weekends and on Public Holidays
• At least 3 years management experience in a retail environment.

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.