Retail Account Director

Ogilvy South Africa; Johannesburg; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading marketing agency seeks an experienced Account Director to manage retail campaigns for a high-profile account. Responsibilities include leading a team of account managers, ensuring accurate billing, and managing complex promotional campaigns. Ideal candidates should have strong leadership skills, excellent attention to detail, and the capacity to handle multiple projects. Experience in retail account management is preferred. This position is located in Johannesburg, South Africa.

Qualifications

• Experience in account management within retail or marketing.
• Strong organizational skills and attention to detail.
• Ability to manage 360-degree promotional campaigns independently.
• Leadership experience focusing on team development.
• Understanding of data merge tools and techniques.

Responsibilities

• Lead and manage promotional retail campaigns for the Dis-Chem account.
• Ensure efficient team operations and compliance with client requirements.
• Oversee billing processes for accuracy in collaboration with the team.
• Manage and mentor account managers and executives.

Skills

Account management

Organizational skills

Leadership

Communication skills

Attention to detail

Job description

Position Overview

The Account Director will lead and manage promotional retail campaigns for the Dis-Chem account, overseeing a team of Account Managers and Account Executives. Reporting into the Client Service Director, the role is responsible for ensuring efficient team operations, strict compliance with client requirements, and the accurate, on-time delivery of high-volume retail work. This position requires strong leadership, exceptional attention to detail, and the ability to manage multiple projects simultaneously, while motivating and inspiring the team to deliver consistently high-quality output.

Key Responsibilities

The AD is responsible for all AE / AM work being sent out and it must be checked by the AD before sending to client or signing off.

Promotional Campaign Management

• Run 360-degree promotional campaigns independently, ensuring all elements are executed accurately and on time.
• Coordinate across teams to deliver campaign components effectively.

Team Leadership and Development

• Manage and mentor account managers and executives to produce accurate and effective work.
• Support team growth through training, feedback, and performance management.

Shared Drive Accuracy

• Ensure the shared drive space is 100% accurate and updated regularly with all promotional information.
• Conduct regular checks to maintain organization and compliance.

Account Compliance and Growth

• Demonstrate full understanding and compliance with the Dis-Chem account requirements.
• Maintain strong client relationships and identify opportunities for account growth.

Billing Management

• Oversee billing processes to ensure accuracy and timely completion in collaboration with your team.
• Resolve any discrepancies promptly.

Data Merge Proficiency

• Understand and execute data merge processes, ensuring data is organized, validated, and integrated correctly into projects.

Teams Folder Management

• Keep the Teams folders up to date at all times.
• Share relevant elements with team members promptly to support project timelines.

Qualifications and Skills

• Experience in account management, preferably within retail or marketing.
• Strong organizational skills and attention to detail.
• Ability to manage 360-degree promotional campaigns independently.
• Leadership experience with a focus on team development and accountability.
• Familiarity with maintaining large volumes of information.
• Understanding of data merge tools and techniques.
• Clear communication and collaboration skills.
• Financial knowledge to oversee billing processes accurately.
• Ability to simplify complex briefs.
• Zero-tolerance mindset for pricing and compliance errors.

Preferred Experience

• Previous experience working on retail accounts is preferred.
• Knowledge of project management tools is beneficial.
• Experience managing cross-functional teams and large-scale campaigns.
• Track record of leading multi-disciplinary teams (creative, studio, production, media, digital).