RESTAURANT SUPERVISOR – 5 STAR HOTEL – FRANSCHHOEK

Tych Business Solutions; Franschhoek; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A fine dining establishment in Franschhoek seeks a supervisory role to manage staff and ensure exceptional service. Responsibilities include overseeing operations, managing table allocations, training staff, and maintaining safety standards. Candidates should have a Matric Certificate and experience in hospitality. Proficiency in restaurant POS systems is essential. Preference given to local candidates.

Qualifications

• Experience in a supervisory role within a fine dining or hotel restaurant is required.
• Excellent knowledge of food and beverage service standards is essential.
• Proficiency in using restaurant POS systems needed.

Responsibilities

• Ensure opening and closing procedures are followed precisely.
• Manage table allocations and ensure guest satisfaction.
• Coordinate with management to keep wine list and menus updated.

Skills

Management skills

Training and Coaching skills

Attention to detail

Problem solving abilities

Time Management

Ability to work under pressure

Sales and financial acumen

Education

Matric Certificate

Wine certificate

Tools

Restaurant POS systems

Job description

Main Responsibilities:

• Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed.
• Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations.
• Ensure all guest orders are taken per SOPs, promoting menu items and responding positively to non-menu requests.
• Coordinate with the Restaurant Manager/Group Operations Manager to ensure the wine list and menus are up to date.
• Lead pre- and post-service briefings.
• Assist in the induction, training, and development of staff according to The Leeu Collection standards.
• Assist with projects, objectives, and administrative duties.
• Attend necessary meetings and training courses.
• Ensure shifts are adequately staffed, facilitating shift scheduling when necessary.
• Assist in end-of-month stock counts, ensuring accurate stock records.
• Report and rectify all potential and real hazards immediately.
• Be fully conversant with departmental fire and emergency procedures.
• Apply hotel regulations and laws to ensure the safety of guests and employees.

Experience and Skills:

• Matric Certificate
• Wine certificate would be advantageous
• Previous experience in a supervisory role within a fine dining or Hotel restaurant or hospitality environment.
• Excellent knowledge of food and beverage service standards.
• Proficiency in using restaurant POS systems.
• Preference will be given to candidates from Franschhoek and neighboring areas

Inherent Requirements:

• Management skills
• Training and Coaching skills
• Attention to detail
• Problem solving abilities
• Time Management
• Ability to work under pressure
• Sales and financial acumen