Restaurant General Manager (RGM)- Quick Service Restaurant

Rohloff Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading hospitality company is seeking a Restaurant General Manager in Cape Town to manage a quick service restaurant. The role requires prior managerial experience in the hospitality or quick service restaurant industry, along with proficiency in English and strong numeracy skills. The ideal candidate will have a passion for quality service and the KFC Brand, ensuring operational excellence and profitability. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Minimum 3-5 years of prior managerial experience in the Hospitality and/or QSR industry.
• Passion for product quality and customer service.

Responsibilities

• Manage restaurant shifts and direct employee activities.
• Implement safety and security controls.
• Manage stock, cost controls and profitability.
• Achieve business scorecard targets.

Skills

Managerial experience in Hospitality/QSR

Proficiency in English

Numeracy and Computer Literacy

Customer service experience

Education

Grade 12 (NQF Level 4)

Tertiary qualification

Tools

MS Office skills: Teams, Excel, Word

Job description

Overview

Main purpose of the Restaurant General Manager (RGM) position: Manage a quick service restaurant in accordance with the company policies and procedures through team management to ensure operational excellence.

Key Performance Areas

• Achieve set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service (CHAMPS).
• Manage Restaurant shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency, and profitability.
• Forecast and schedule labour.
• Implementation of controls and procedures to protect the safety and security of employees, customers, property, and company funds.
• Manage stock and cost controls and maximise sales and profitability.
• Achieve Business Scorecard Targets and manage local store marketing activities.
• Employee Recruitment, Training and Development
• Living and leading with heart as a manager

Job Requirements

• Prior managerial experience in the Hospitality and/or the Quick Service Restaurant (QSR) Industry. Minimum 3- 5 years.
• Proficiency in English, Numeracy and Computer Literacy (MS Office skills: Teams, Excel, Word).
• Grade 12 (NQF Level 4). An added tertiary qualification will be an advantage.
• A passion for product quality and the customer service experience, pride in the KFC Brand!
• It will be advantageous if you are based in: Cape Town/ Western Cape Areas
• Only suitable candidates will be contacted for an interview.

Important Notes

This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.

The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.

We as a company are committed to Diversity, Equity, Inclusion and Belonging and will make an appointment in line with these points.