Reservations Manager

Khula Placements; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious luxury hotel in Cape Town is seeking an experienced Reservations Manager. This role entails leading the reservations department, ensuring exceptional service, and maximizing revenue through strategic management. The ideal candidate should have at least 3 years of experience in a luxury setting, strong leadership skills, and proficiency in hotel systems like Protel Air. Join a dedicated team committed to delivering world-class hospitality experiences.

Qualifications

• Grade 12 with a relevant tertiary qualification.
• Minimum 3 years experience as a Reservations Manager.
• Strong leadership, communication, and team management skills.
• Proficiency in hotel booking systems, preferably Protel Air.

Responsibilities

• Oversee the entire reservations process ensuring guest experience.
• Lead and develop the reservations team, providing guidance.
• Maximize room revenue through strategic inventory management.
• Ensure accuracy and efficiency in data management.

Skills

Leadership

Communication

Team management

Guest-centric mindset

Organizational skills

Education

Relevant tertiary qualification

Tools

Protel Air

MS Office

Excel

Job description

Reservations Manager 5-Star Luxury Hotel

We are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.

Key Responsibilities

• Oversee the entire reservations process, ensuring a seamless guest experience from initial inquiry to final confirmation
• Lead and develop the reservations team, providing training, guidance, and support
• Maximize room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partners
• Ensure accuracy and efficiency in data management, reporting, and system maintenance using Protel Air
• Deliver a consistently high standard of guest service with personalized communication and attention to detail
• Manage VIP bookings, special requests, and resolve issues professionally and promptly
• Handle all incoming emails, calls, and messages with efficiency and warmth
• Work closely with all Heads of Departments to ensure operational excellence
• Participate in meetings and submit reports and feedback as required

Requirements

• Grade 12 with a relevant tertiary qualification
• Minimum 3 years experience as a Reservations Manager
• Experience in a luxury or 5-star environment preferred
• Strong leadership, communication, and team management skills
• Knowledge of revenue management principles and practices
• Proficiency in hotel booking systems, preferably Protel Air
• Excellent organizational skills and attention to detail
• Guest-centric mindset with exceptional interpersonal skills
• Ability to perform under pressure in a fast‑paced, high‑end environment
• Competent in MS Office and Excel
• Willingness to work on public holidays and weekends when required

Join our team and be part of delivering world‑class luxury hospitality experiences.

To apply, please send your CV and a recent photograph. Only shortlisted candidates will be contacted.