Reservation Manager (Permanent) Cape Winelands

MyCareerCraft; Franschhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading luxury hospitality establishment is seeking a skilled Reservation Manager to oversee the reservations function. This role requires expertise in managing bookings and optimizing revenue, preferably with at least 5 years of experience in a similar setting. The successful candidate will have strong leadership skills, attention to detail, and familiarity with hotel management software. The position includes flexible hours and responsibilities for training the reservations team and handling special bookings.

Qualifications

• Minimum of 5 years experience as a Reservations Manager, ideally in a luxury establishment.
• Strong understanding of revenue management strategies.
• Ability to work flexible hours, including weekends.

Responsibilities

• Oversee daily reservations operations for accurate handling of bookings.
• Manage and train reservations team for exceptional guest service.
• Maximize revenue through effective rate and inventory management.
• Maintain accurate records using Protel Air or similar systems.
• Handle VIP bookings with professionalism.

Skills

Leadership

Communication

Detail-oriented

Organizational skills

Revenue management

Education

Tertiary qualification in hospitality or related field

Tools

Hotel management software

Microsoft Excel

Job description

About the job Reservation Manager (Permanent) Cape Winelands

Skilled and service-oriented Reservation Manager to oversee the reservations function for a leading luxury hospitality establishment. This role is ideal for someone with a strong background in managing bookings and optimizing revenue within high-endenvironments.

Requirement

• Tertiary qualification in hospitality or related field.
• At least 5 years experience as a Reservations Manager.
• Previous experience at a luxury establishment.
• Strong leadership and communication skills with the ability to manage and motivate a team.
• Solid understanding of revenue management strategies and systems.
• Proficient in hotel management software and Microsoft Office, particularly Excel.
• Excellent attention to detail, organizational skills, and a guest-first mindset.
• Ability to perform well under pressure and manage multiple priorities.
• Willingness to work flexible hours, including weekends and public holidays when require

Role

• Oversee daily reservations operations and ensure accurate, efficient handling of all bookings.
• Manage and train the reservations team to deliver exceptional guest service.
• Maximize room revenue through effective rate and inventory management.
• Maintain accurate records and reporting using Protel Air or similar systems.
• Handle VIP and special bookings with professionalism and attention to detail.
• Collaborate with sales and operations teams to optimize occupancy and guest experience