Remote Service Delivery Manager - Lead Client Success

Supportyourapp; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A global support services leader in South Africa seeks a Service Delivery Manager to oversee client integrations and enhance service delivery. The ideal candidate will have fluency in English and over 1 year of relevant management experience. Responsibilities include ensuring quality service standards and supporting client relationships. The position offers the chance for remote work, a collaborative international environment, and growth opportunities aligned with company values.

Benefits

Opportunity to cooperate fully remotely

Work-life balance

Responsive leadership interested in your growth

Inclusive international environment

Compensation in USD

Qualifications

• 1+ years in a similar role with proven team management experience.
• Experience working with time management platforms.
• Track record of taking responsibility.

Responsibilities

• Manage new client integrations and maintain communication with clients.
• Monitor service quality and maintain product documentation.
• Assist clients with improving their support experience.

Skills

Fluency in English (C1-C2 levels)

Team management experience

Familiarity with customer support platforms

Understanding of KPIs and SLAs

Excellent interpersonal and communication skills

Multitasking ability

Time management skills

Tools

Intercom

Zendesk

Freshdesk

Hubspot

Aircall

Wrike

Monday

Asana

Jira

Job description

A global support services leader in South Africa seeks a Service Delivery Manager to oversee client integrations and enhance service delivery. The ideal candidate will have fluency in English and over 1 year of relevant management experience. Responsibilities include ensuring quality service standards and supporting client relationships. The position offers the chance for remote work, a collaborative international environment, and growth opportunities aligned with company values.