Remote Helpdesk Technician - Windows, Mac & Office 365

FusionTek; Remote; ZAR 250 000 - 300 000; Full time

Job summary

A Managed Service Provider is seeking a Helpdesk Technician to deliver outstanding technical support to clients. Responsibilities include troubleshooting Windows and MacOS systems and assisting with Office 365 services. The role offers the flexibility to work remotely, alongside a competitive salary between R250,000 - R300,000 per year, bonus eligibility, and comprehensive benefits. Ideal candidates will have at least 2 years of IT support experience and strong communication skills.

Benefits

Competitive salary

Quarterly bonuses

Comprehensive benefits package

Paid time off

Educational reimbursement

Team culture events

Qualifications

• Minimum of 2 years of professional IT support experience.
• Experience with desktop operating systems (Windows 10, 11, MacOS).
• Excellent verbal and written communication skills.

Responsibilities

• Provide desktop and laptop support, troubleshooting issues.
• Engage in security-related tasks and assist users with MFA.
• Document and escalate tickets using the ticketing system.

Skills

Technical support

Windows 10/11 support

MacOS troubleshooting

Office 365 service knowledge

Strong communication skills

Education

A+ certification

Network+ certification

Tools

Active Directory

Azure

AWS

Ticketing systems (e.g., Autotask)

Job description

A Managed Service Provider is seeking a Helpdesk Technician to deliver outstanding technical support to clients. Responsibilities include troubleshooting Windows and MacOS systems and assisting with Office 365 services. The role offers the flexibility to work remotely, alongside a competitive salary between R250,000 - R300,000 per year, bonus eligibility, and comprehensive benefits. Ideal candidates will have at least 2 years of IT support experience and strong communication skills.