Remote Customer Success Manager - E-Commerce

Virtustant; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading e-commerce company seeks a Customer Service Manager to oversee a remote team and ensure high-quality service during peak times. The role involves managing staff schedules, performance metrics, and customer escalations in collaboration with various departments. Ideal candidates will have 3–5+ years of experience in customer service management and proficiency in platforms like Zendesk. Competitive compensation will be offered in USD or local currency.

Qualifications

• 3–5+ years of experience in customer service management.
• Proficiency in platforms like Zendesk.
• Strong communication and leadership abilities.

Responsibilities

• Oversee a remote customer service team.
• Manage staff schedules and performance metrics.
• Handle customer escalations and collaborate with departments.

Skills

Customer service management

Excellent communication skills

Proficiency in Zendesk

Job description

A leading e-commerce company is seeking a Customer Service Manager to oversee a remote team, ensuring high-quality service during peak times.

This role requires managing staff schedules, performance metrics, and customer escalations while collaborating with various departments.

Ideal candidates will have 3–5+ years of experience in customer service management, proficiency in platforms like Zendesk, and excellent communication skills.

Competitive compensation will be offered in USD or local currency.