Remote Customer Service Manager (Part-Time, Global Team)

Virtustant; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A leading e-commerce company seeks a Customer Service Manager to lead a remote team and ensure high-quality service delivery. The ideal candidate will have 3-5 years of management experience in customer service, particularly in the e-commerce sector. Responsibilities include team hiring, scheduling, and performance management. Excellent English communication and proficiency in tools like Zendesk and Gorgias are essential. This is a part-time position offering payment in USD or local currency.

Qualifications

• 3-5 years of management experience in customer service.
• Experience in e-commerce sector.
• Excellent communication skills in English.

Responsibilities

• Lead a remote team and ensure high-quality service delivery.
• Manage team hiring and scheduling.
• Oversee performance management.

Skills

Management experience in customer service

Excellent English communication

Proficiency in Zendesk

Proficiency in Gorgias

Job description

A leading e-commerce company in South Africa seeks a Customer Service Manager to lead a remote team and ensure high-quality service delivery.

The role requires 3-5 years of management experience in customer service, particularly in e-commerce.

Responsibilities include team hiring; scheduling; and performance management.

Excellent English communication and proficiency in tools like Zendesk and Gorgias are essential.

This part-time position offers payment in USD or local currency.