Remote Alignment Engineer – IT Standards & Client Care

Intelligent Technical Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading technical solutions provider is seeking an Alignment Engineer in Welkom, South Africa. The role includes performing alignment reviews and maintaining client standards. Ideal candidates should have over five years of IT support experience, familiarity with VMWare, and excellent communication skills. The position offers a remote work setup with various benefits, including paid time off and holiday bonuses. Candidates must demonstrate a strong commitment to client service and technical excellence.

Benefits

Paid US Holidays

Night Shift Bonus

15 Vacation Days per year

Qualifications

• Minimum of five years experience in IT Support or a similar role.
• Proficient in supporting MS Office, Adobe, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Responsibilities

• Perform Remote Standards and Alignment Reviews.
• Maintain, update and phase out assigned Clients Standards templates.
• Conduct thorough checking and updating of Clients' information.
• Develop and maintain technical knowledge of assigned Clients' environments.

Skills

Windows and Mac OS troubleshooting

VMWare and Hyper V Virtualization

MS Office Support

Active Directory

Client service orientation

Strong communication skills

Problem-solving skills

Good task management

Education

IT Support Certification

CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA (any of these)

Tools

VMWare

Hyper V

Backup software

Microsoft Authentication App

Job description

A leading technical solutions provider is seeking an Alignment Engineer in Welkom, South Africa. The role includes performing alignment reviews and maintaining client standards. Ideal candidates should have over five years of IT support experience, familiarity with VMWare, and excellent communication skills. The position offers a remote work setup with various benefits, including paid time off and holiday bonuses. Candidates must demonstrate a strong commitment to client service and technical excellence.