Remote Account & Customer Success Manager (UK Hours)

The Legends Agency; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic agency based in South Africa is seeking a highly motivated Support/Account Manager to manage client accounts and ensure seamless onboarding. The role involves building long-term relationships and achieving high customer satisfaction. Ideal candidates will have experience in account management or estate agency and possess excellent communication skills. Join to enhance client experience and drive retention in a remote working environment.

Qualifications

• Proven experience in customer success, account management, or a sales support role.
• Previous experience as an Estate Agent is highly desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Manage customer accounts from the point of sale through onboarding and beyond.
• Serve as the main point of contact for clients, providing ongoing support and relationships.
• Monitor customer satisfaction and proactively address any issues.

Skills

Customer success

Account management

Sales support

Communication skills

Organizational skills

Technological proficiency

Job description

A dynamic agency based in South Africa is seeking a highly motivated Support/Account Manager to manage client accounts and ensure seamless onboarding. The role involves building long-term relationships and achieving high customer satisfaction. Ideal candidates will have experience in account management or estate agency and possess excellent communication skills. Join to enhance client experience and drive retention in a remote working environment.