Remote 3rd-Line Systems Engineer (VMware/Networking)

Viadex; Remote; ZAR 60 000 - 100 000; Full time

Job summary

A dynamic IT service provider is looking for a 3rd Line Systems Engineer in South Africa. The role involves managing support tickets, troubleshooting Microsoft systems, and providing remote technical support. Candidates should have over 5 years of experience in an IT service desk environment, particularly with VMware and Cisco technologies. Additional benefits include travel opportunities and funding for further education. This position requires a proactive team member with a strong technical background to meet customer needs effectively.

Benefits

Global travel opportunities

Free parking

Life Assurance

Funding for accreditations

Reward and recognition schemes

Qualifications

• 5+ years' experience in an IT Service Desk support environment (3rd line support).
• Exposure to Public Cloud (Azure, AWS).
• 5+ years' experience supporting Microsoft Systems.

Responsibilities

• Logging and progressing support tickets through our MSP systems.
• Provide remote 3rd line technical IT support.
• Manage incidents through to resolution where possible.

Skills

VMware VCP

MCSE/MCITP certifications

IT Service Desk support

Firewall support

Cisco networking

Education

Matric or equivalent secondary education

Tools

VMware NSX

FortiGate

Backup & Disaster Recovery technologies

Job description

A dynamic IT service provider is looking for a 3rd Line Systems Engineer in South Africa. The role involves managing support tickets, troubleshooting Microsoft systems, and providing remote technical support. Candidates should have over 5 years of experience in an IT service desk environment, particularly with VMware and Cisco technologies. Additional benefits include travel opportunities and funding for further education. This position requires a proactive team member with a strong technical background to meet customer needs effectively.