Regulatory Compliance & Fraud Prevention Specialist

Brilliant Professional Services; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A professional services firm in Durban is seeking a detail-oriented Regulatory Compliance Consultant. In this role, you will verify sales transactions and ensure compliance with company policies while delivering an exceptional customer experience. You will need strong communication skills to handle customer inquiries and resolve discrepancies. Previous experience in regulatory compliance or customer experience is preferred. This full-time position offers a chance to contribute significantly to maintaining quality standards in a professional work environment.

Qualifications

• Previous experience in regulatory compliance, customer experience or a related field preferred.
• Ability to handle confidential customer information with discretion.
• Proficiency in using CRM software and data entry systems.

Responsibilities

• Ensure all sales comply with company policies and quality assurance guidelines.
• Confirm customer orders, pricing, and payment details.
• Address customer concerns and provide necessary support.
• Document verification outcomes and maintain accurate records.
• Collaborate with the sales team to resolve discrepancies.

Skills

Strong communication and interpersonal skills

Attention to detail

Problem‑solving skills

Tools

CRM software

Job description

A professional services firm in Durban is seeking a detail-oriented Regulatory Compliance Consultant. In this role, you will verify sales transactions and ensure compliance with company policies while delivering an exceptional customer experience. You will need strong communication skills to handle customer inquiries and resolve discrepancies. Previous experience in regulatory compliance or customer experience is preferred. This full-time position offers a chance to contribute significantly to maintaining quality standards in a professional work environment.