Regional Site IT Support Lead – 2nd Line (EMEA/AMEFO)

PPG; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading multinational company based in Johannesburg is seeking an experienced Site IT Support Leader to manage a distributed team and ensure high-quality IT support across multiple locations. The ideal candidate will possess strong technical knowledge and excellent leadership skills. Responsibilities include team coordination, operational management, and process improvement. An effective communicator is essential to maintain relationships with local users and global IT teams. This full-time position promises a dynamic work environment.

Qualifications

• Strong technical knowledge in IT support and operations.
• Excellent leadership and organizational skills.
• Proficient in communication and relationship building.

Responsibilities

• Lead a distributed team of 2nd line IT Support specialists.
• Ensure incidents and service requests are resolved within SLAs.
• Drive standardization of support processes across sites.

Skills

Baan

Fluent English

Application Management

Job description

A leading multinational company based in Johannesburg is seeking an experienced Site IT Support Leader to manage a distributed team and ensure high-quality IT support across multiple locations. The ideal candidate will possess strong technical knowledge and excellent leadership skills. Responsibilities include team coordination, operational management, and process improvement. An effective communicator is essential to maintain relationships with local users and global IT teams. This full-time position promises a dynamic work environment.