Regional Retail Lead

Ikhokha; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A progressive tech company in Durban is searching for a Regional Retail Lead to elevate retail operations. This role involves managing a team, driving device sales, and ensuring stock availability. Candidates should have substantial experience in sales operations, preferably within the South African retail sector. The position offers competitive benefits and opportunities for professional growth.

Benefits

Competitive remuneration

Medical Aid contributions

Study leave opportunities

On-demand learning access

Friendly collaborative culture

Qualifications

• At least 3 years of sales operations, retail sales, or field sales experience.
• 1 year of experience servicing a major retailer in the SA retail sector.
• Strong background in consumer electronics or technology.

Responsibilities

• Oversee device sales and activation in designated territory.
• Ensure stock availability and report shortages.
• Train retail staff on iKhokha products.

Skills

Sales operations

Retail sales

Field sales experience

Communication skills

Team management

Education

Matric qualification

University degree or National Diploma in Marketing, Sales

Tools

Microsoft Office

Excel

PowerPoint

Job description

Overview

We’re on the hunt for a passionate and performance-driven Regional Retail Lead to take charge and elevate our retail operations to the next level. If you’re a natural leader with a sharp eye for opportunity, a commitment to outstanding customer experiences and the drive to deliver results, this could be the perfect next step in your career.

What you will do

The Regional Retail Lead will focus on device sales, stock availability, product visibility, training of formal retail and informal retail personnel on all iKhokha product offerings and processes, and building strong relationships with our retail partners (Store Managers, Sales Managers, Department Managers, Store Sales Consultants). The Regional Retail Lead will have a team of direct reports in both formal and informal retail environments and will drive the above disciplines through their direct reports.

Sales

• Responsible for devices sales and activation within designated territory
• In-store and informal activations will be required from time to time
• Sales reporting to be done as and when required

Stock Availability

• Ensure that stock shortages are escalated through to the relevant channels early and effectively
• Stock level reporting disciplines to be driven through in-store agents
• Deliver insights to management and propose improvements to better manage stock availability

Training

• Develop and execute in-store iK training programs to support staff representing / selling iK products in retail partner stores
• Provide reports on completed training programs and deliver insights to management on proposed improvements

Account Management

• Foster strong and trustworthy relationships with retail partners in your region
• Liaise with in-store consultants to drive promotional activity, competitions and incentives to support iK sales
• Analyse market insights to determine industry and customer trends and propose opportunities to management to action within your region
• Research and identify opportunities for continuous improvement on training, increasing retail in-store sales and relationship building across all regional stores in your portfolio
• Collect competitor information and provide feedback reports based on your analysis
• Be responsible for all stores within your regional territory and ensuring KPIs are met

Merchandising

• Product visibility and accessibility for end consumers
• Negotiations at a store level to consistently improve product visibility and cross-merchandising

Reporting / Monitoring

• Responsible to fully adopt the company’s chosen platform to monitor and measure in-store agent activity
• Drive the discipline of logging required activity on the chosen system
• Responsibility for ensuring that direct reports are using the chosen system as required

Qualifications

• Minimum of a matric qualification
• University degree / National Diploma in Marketing, Sales or similar - desirable

Deal breakers

• At least 3 years sales operations, retail sales or field sales experience, of which 1 year must be servicing a big retailer within the SA retail sector and managing a team of people

Additional Skills & Knowledge

• Proficient in English and other South African languages
• Has a strong background in consumer electronics / technology
• Computer literate with knowledge of all Microsoft Office applications and proficiency using Excel and PowerPoint

Perks of joining the Tribe

• Work in a high-growth company with tangible results you’re accountable for
• Competitive remuneration and benefits including reduced Gap cover rates, Medical Aid and Group Risk scheme contributions
• Visionary leadership
• Seize the opportunity for study leave
• Access to on-demand learning at your fingertips
• Experience a friendly collaborative culture with a team of all-round-lekker humans (it's true we surveyed our Employees and they told us so)
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista

Remote Work

Full-time

Key Skills

Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture

Experience

years

Vacancy

1