Regional Operations Manager- KZN

Architectural Services; Pinetown; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A leading company in operations management is seeking a Regional Operations Manager in Pinetown, KwaZulu-Natal. This role focuses on managing regional operations, ensuring quality services, and leading a large team. Candidates should have 10+ years in senior management and a relevant degree. Strong leadership, financial acumen, and compliance management are essential. This position offers competitive benefits and opportunities for growth.

Qualifications

• 10 years of progressively responsible positions in senior management.
• Proven track record of supervising and managing a team in a high-demand environment.

Responsibilities

• Manage the Operations Department functions within the region.
• Ensure compliance with company processes and statutory laws.
• Drive improvements in service delivery and cost efficiencies.

Skills

Effective Communication

Team Coordination

Continuous Improvement

Financial Acumen

Technology Aptitude

Education

Relevant Management Degree/Diploma/Certificate

Job description

Overview

REGIONAL OPERATIONS MANAGER FIDELITY ADT

The overall purpose of the position is to effectively manage the functions of the Operations Department within the region, with key focus on providing quality contractual services to customers, in compliance with legislation, company policies, processes and procedures, and to ensure the achievement of budgeted financial targets. The role requires a highly engaged leader who will implement future strategies for producing the changes needed to achieve the required business results.

Requirements

• Experience: 10 years of progressively more responsible positions in senior management positions, preferably in a similar industry, if not in possession of a formal tertiary qualification.
• Proven track record of successfully supervising and managing a team within a high demand environment.
• Qualification: Relevant Management Degree/Diploma/Certificate and/or relevant experience.
• Required Skills, Knowledge Or Characteristics: Strong Effective Communicator. Ability to coordinate the efforts of a large team of diverse employees. Demonstrated ability to for continuous improvement and departmental contribution. Ability to lead in an environment of constant change. Demonstrated effectiveness in customer interactions. Financial Acumen. Aptitude for the use of technology within the operational environment. Comfort around senior management.

Specific Responsibilities

• Align people with process
• Communicate the direction in words and deeds to all those whose cooperation may be needed so as to influence the teams and coalitions.
• Energise people to overcome all forms of barriers to change and therefore achieve the agreed business results.
• Produce change to build a successful and profitable function.
• Provide leadership and instruction to a senior team of managers responsible for a truly customer-service orientated organisation.
• Manage interdivisional relationships within the organisation, work directly with other internal functional areas and take ownership for the department.
• Create a performance based culture and ensure effective succession planning.
• Compliance: Responsible for ensuring that all company processes and procedures relating to Armed Response, Guarding, Fleet and Training comply with the company rules as well as the relevant statutory laws. Responsible for ensuring that company operations comply with all internal standards and requirements. Actively monitor and drive compliance management within the Operations Department to minimise risk exposure to potential reputational damages and/or fines. Utilise existing compliance management systems (e.g., FAMS, GreenFleet, SecureDrive) to deliver the required results. Manage the flow of information to and from business partners to ensure compliance within the various business units. Train and educate relevant staff, supervisors and business partners so that they are informed of any legal changes and updates to compliance guidelines. Conduct regular region and branch assessments to determine whether company policies and procedures are compliant.
• Armed Response: Be a true partner to the business by managing the interaction between Armed Response and all other business functions – HR, Finance, CMC, CCC etc. Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes and the implementation of new projects where appropriate. There will be a strong focus on attrition analysis and the operationalization of service plans to this effect. Work directly with business partners – General Managers, Regional Managers and Branch Managers - in development of area specific plans. Assist the business in achieving the budgeted gross margin by continuous service improvement and cost management, including but not limited to fuel consumption, vehicle related costs, direct labour costs, and overhead cost control.
• Guarding Management: Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes. Work directly with business partners – General Managers, Regional Managers and Branch Managers to ensure correct wage to revenue ratios in all contracts; assessment of monthly NPS scores and overview of action plans; direct labour costs like overtime, absenteeism and excess leave are being managed effectively; ensure that all vehicle related policies are adhered to and costs are managed; overhead cost control; define and drive targets; implement processes to manage complaints/queries/terminations.
• Fleet Management: In conjunction with the Regional Fleet Manager; overall responsibility for maintaining a safe, reliable and cost-efficient fleet of vehicles to support the business. Accountable for cost controls and managing internal and external vendor relations. Efficient resource planning in terms of vehicles. Fuel management. Accident management. Effective management of all fleet management processes like cluster setup, onboard vehicle monitoring, violation reporting and management.
• Training: In conjunction with Fidelity ADT Training department; ensure that all operational employees are fully trained in accordance with legislation and internal training requirements. Develop training initiatives to improve skills, ensure daily demand and scope, focus on EHS. Continuously evaluate the operational environment and adapt training requirements.
• Environmental Health and Safety: Provide transformational leadership in the effective management of the EHS function. Conduct EHS audits and implement corrective actions. Lead improvements in reduction of Significant Incidents and Motor Vehicle Accidents. Review serious incidents and near misses with corrective actions and risk management.
• General: Together with the finance team, create the Operations department’s annual budget. Formally review the region’s financial Income Statements monthly, quarterly and annually. Focus on customer service and operational execution. Performance management of all direct reports and development plans. Ensure compliance with internal policies, external regulations and standards. Mentor and coach direct reports to ensure growth and succession; drive reward and recognition.