Regional Cash Processing Centre (CPC) Manager

iZi Group; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading cash management company is seeking a Regional Cash Processing Centre Manager to oversee cash operations in the Western and Northern Cape. This role entails managing budgets, ensuring compliance with legislation, and leading a team of cash managers. Candidates should have at least 5 years of cash management experience and strong business acumen. The position is critical for maintaining operational efficiency and ensuring top-notch service delivery in cash solutions.

Qualifications

• Minimum 5 years' experience in a cash management environment.
• Driver's License and own reliable transportation.
• Knowledge of IZI SA Operational and HR Policy and Procedures is advantageous.

Responsibilities

• Manage the regional budget and P&L for cash operations.
• Establish and enforce standardised operating procedures across all sites.
• Ensure full compliance with all relevant legislation.
• Manage, coach, and mentor Cash Managers and operational staff.
• Focus on client retention by preventing contract loss due to poor service.
• Participate in the design and implementation of departmental safety plans.

Skills

Awareness of the Cash Industry

Deliver Strategy and Drive Change

Leading People

Working with complexity

Business Acumen

Education

Grade 12

Security Management qualification

Job description

About the Role

We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Western Cape & Northern Cape region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services, and branch cash handling.

The successful candidate will drive reliable, secure, and cost-effective cash solutions, achieving regional financial targets and maintaining world-class service delivery.

Key Responsibilities

• Strategic & Financial Oversight: Manage the regional budget and P&L for cash operations, including capital expenditure on equipment. Define and track KPIs (e.g., cost-per-note processed) and lead cost optimisation initiatives.
• Operational Excellence: Establish and enforce standardised operating procedures (SOPs) across all sites. Oversee infrastructure and physical security, and serve as the regional escalation point for major operational and security incidents.
• Compliance, Risk & Security: Ensure full compliance with all relevant legislation, including Anti-Money Laundering (AML), Company policies, and industry standards (e.g., SARB, ROCC). Implement robust internal controls and manage internal/external audits.
• People Leadership: Manage, coach, and mentor Cash Managers, Supervisors, and operational staff. Oversee regional talent management, recruitment, retention, and ensure all personnel are fully trained and certified.
• Client Management: Focus on client retention by preventing contract loss due to poor service delivery. Conduct formal customer meetings and ensure all Customer SLAs are met monthly.
• Health and Safety: Actively participate in the design, review, and implementation of departmental safety plans, reporting and discussing all safety incidents.

Minimum Requirements

• Grade 12
• Minimum 5 years' experience in a cash management environment
• Driver's License and own reliable transportation
• Security Management qualification or equivalent qualification
• Knowledge of IZI SA Operational and HR Policy and Procedures is advantageous

Skills And Attributes

• Strong Awareness of the Cash Industry
• Proven ability to Deliver Strategy and Drive Change
• Excellent Leading People and Delivering Performance capabilities
• Comfortable Working with complexity and pressured environments
• Strong Business Acumen, Customer Focused, and collaborative