Reception Team Lead

Bebeecustomerservice; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A hospitality organization in Cape Town is seeking a Reception Shift Leader who will be responsible for delivering outstanding customer service at the front desk. The role involves managing guest inquiries, creating a welcoming atmosphere, and mentoring the team. Candidates must demonstrate strong customer service skills and the ability to resolve conflicts effectively. The position offers opportunities for career growth within a dynamic and supportive environment.

Benefits

Opportunities for career growth

Dynamic and supportive work environment

Competitive compensation package

Qualifications

• Exceptional customer service skills and a positive demeanor.
• Ability to handle conflicts and provide effective solutions.
• Experience in managing records and reports.

Responsibilities

• Deliver exceptional customer service at the front desk.
• Oversee guest flow and manage reservations accurately.
• Mentor and motivate team members to reflect service standards.

Skills

Customer service

Conflict management

Team collaboration

Job description

Job Overview

The Reception Shift Leader is accountable for delivering exceptional customer service at the front desk, fostering a warm and efficient atmosphere, handling guest inquiries, feedback, and complaints with care and precision.

Main Responsibilities

• Present a calm and confident demeanor at the front desk.
• Create an atmosphere of warmth and efficiency, ensuring seamless service from check-in to check-out.
• Oversee the lobby, maintaining organized guest flow while managing reservations and room allocations with accuracy.
• Tackle guest challenges as a problem-solver, turning difficulties into moments of care and recovery.
• Mentor and motivate your team to reflect the hotel's service standards in every interaction.
• Cultivate relationships with other departments, including housekeeping and concierge, to ensure guests experience a unified hotel environment.
• Keep the reception space polished, professional, and welcoming, setting the tone for the entire stay.
• Lead by example, demonstrating service excellence in action.

Key Requirements

• Foster a positive and respectful work environment.
• Deliver exceptional customer service, addressing guest needs promptly and professionally.
• Effectively manage conflicts and provide solutions.
• Maintain accurate records and reports.
• Collaborate with colleagues to achieve team goals.

Benefits

• Opportunities for career growth and development.
• A dynamic and supportive work environment.
• A competitive compensation package.