Reception Manager

Kendrick Recruitment; Hoedspruit; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury lodge in Hoedspruit is seeking an experienced Reception Manager to oversee front office operations and deliver exceptional guest experiences. Candidates must have a minimum of 2 years’ experience in a similar role, strong reception control skills, and excellent customer service abilities. The role involves managing guest interactions, overseeing check-ins and check-outs, and ensuring high-quality standards at the reception. A diploma in Hospitality Management is beneficial. This position requires a positive attitude and the ability to work flexible hours.

Qualifications

• Minimum of 2 years’ experience in a similar role, preferably in a high-end safari lodge or hotel.
• Matric / Grade 12; Diploma or equivalent in Hospitality Management beneficial.
• Willingness to work irregular hours including nights, weekends, and public holidays.

Responsibilities

• Maintain a positive attitude and friendly demeanor.
• Welcome guests on arrival and manage check-outs.
• Manage incoming calls and respond to all guest questions and requests.
• Oversee reception and front office operations, ensuring high standards are maintained.

Skills

Reception and front office control

Customer service

Planning and organisational skills

Communication skills

Financial acumen

Education

Diploma in Hospitality Management

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/01/06

Job Information

Lodge Front of House

R20,000

City Hoedspruit

State/Province Limpopo

1371

Job Description

Reception Manager - Luxury Lodge - Hoedspruit

Negotiable DOE | Live In

Kendrick Recruitment is currently recruiting for a luxury lodge based in Hoedspruit. Our client is seeking an experienced Reception Manager with strong front office and hospitality management skills, committed to delivering exceptional guest experiences.

Key Responsibilities

• Maintain a positive attitude and friendly demeanour
• Welcome guests on arrival and manage check-outs
• Manage incoming calls and respond to all guest questions and requests
• Accept payments and perform other administrative duties
• Prioritise and manage tasks independently with good planning and organisational skills
• Be proactive, use initiative, and apply creative flair when required
• Oversee reception and front office operations, ensuring high standards are maintained

Requirements

• Minimum of 2 years’ experience in a similar role, preferably in a high-end safari lodge or hotel
• Matric / Grade 12; Diploma or equivalent in Hospitality Management beneficial
• Excellent reception and front office control skills
• Exceptional customer service skills, including the ability to handle difficult situations professionally
• Strong understanding of lodge operations and attention to detail
• Strong verbal and written communication skills
• Strong financial acumen and knowledge of proceduresExperience with stock control
• Willingness to work irregular hours, including nights, weekends, and public holidays
• Monthly package – market-related depending on experience and qualifications