Readvertisement Service Supervisor Field Service Global Grade 10

Barloworld Equipment (Pty) Ltd; Rustenburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading equipment company in Rustenburg is looking for an experienced Mechanic General. The role requires at least 6 years of experience, a Trade Test qualification, and field service expertise. Responsibilities include managing cost centre performance, resolving customer queries, and supervising team safety. The ideal candidate will have strong troubleshooting skills and good knowledge of Caterpillar machinery, ensuring compliance with operational standards.

Qualifications

• Minimum of 6 years experience as Mechanic General, post apprenticeship or learnership experience.
• Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure.
• Sound knowledge of welding.

Responsibilities

• Achievement of cost centre financial targets and Key Performance Indicators.
• Resolve internal customer queries.
• Ensure effective communication between team and management.

Skills

Troubleshooting and problem-solving

Interpersonal skills

Communication skills

Technical report writing

Business writing

Education

Grade 12

Trade Test qualified in relevant trade

Tools

Caterpillar machinery

Job description

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures, this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one hour training
• On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities.
• Management of Field Service Vehicle’s in area of responsibilities.
• Ensure CC/SOR compliance.
• Sound knowledge of welding.

Qualification, Experience and Competencies

• Grade 12
• Minimum of 6 years experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving Equipment Mechanic) post apprenticeship or learnership experience
• Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines
• Well embedded machine specific technical knowledge and skills
• Sound interpersonal and communication skills
• Good technical report writing skills
• Basic business and financial understanding
• Computer literate and good business writing knowledge
• Good and experiences on Caterpillar machine and product knowledge