Quality Manager

LIFE Healthcare Group; Pretoria; On-site; ZAR 500,000 - 600,000; Full time

Job summary

A healthcare organization is seeking a Quality Manager (QM) for Life Wilgers Hospital, responsible for managing the Integrated Quality and Environmental Management system. Candidates should have a healthcare-related degree and experience in quality management. Strong analytical and problem-solving skills are essential. The role includes ensuring compliance with health and safety regulations and driving quality improvement initiatives.

Qualifications

• Clinical/Healthcare background.
• Management experience is advantageous.
• General knowledge of Health and Safety legislation.

Responsibilities

• Management of the Quality System in collaboration with hospital departments.
• Drive continuous improvement through quality initiatives.
• Ensure compliance with quality and environmental standards.

Skills

Problem-solving

Analytical skills

Verbal & written communication

Attention to detail

Education

Healthcare related Degree or Diploma

Degree or Diploma in Quality Management

Job description

Overview

A vacancy exists for a Quality Manager (QM), based at Life Wilgers Hospital, reporting to the Hospital/Facility Manager. The successful candidate will be the custodian, together with the Hospital/Facility Manager, of the Integrated Quality and Environmental Management system and its effectiveness, and for coordinating quality efforts in support of the hospital management team.

Job Introduction

A vacancy exists for a Quality Manager (QM), based at Life Wilgers Hospital, reporting to the Hospital/Facility Manager. The successful candidate will be the custodian, together with the Hospital/Facility Manager, of the Integrated Quality and Environmental Management system and its effectiveness, and for coordinating quality efforts in support of the hospital management team.

Key Responsibilities (Critical Outputs)

Job Purpose

The main purpose of the role is the management of the Quality System in collaboration with various departments within the hospital.

Critical Outputs

Effective building of relationships with internal/external stakeholders:

• Ensure productive working relationships with key internal and external stakeholders (including governmental bodies) by participating in various forums, cross-functional activities and by identifying networking opportunities

Overall management of the Quality Function, through:

• Ensuring that the hospital quality and environmental sustainability objectives are reviewed annually and aligned to the Group objectives
• Communicating the quality and environmental sustainability targets and focus areas to the hospital management and staff and drive projects to achieve these targets together with HODs
• Generating the hospital quality scorecard and monthly quality reports
• Collating presentations and communicate feedback on trends, risks, incidents and corrective action taken at the hospital Quality Review meetings
• Advising the Engineering/Services Manager on conducting environmental aspect/impact assessments and reporting of environmental incidents
• Partnering with the Infection Prevention Specialist and HODs to ensure correct management and reduction of general and hazardous waste within the hospital and ensure that waste handling meets quality, legal and environmental regulations and standards
• Partnering with the Infection Prevention Specialist/Coordinator to effectively manage Healthcare Risk Waste through processes relating to waste reduction, correct segregation and disposal
• Driving continuous improvement through the Life Healthcare iShift program
• Participation in Patient Experience management (PXM) and CARE program

Effective Deviation Management, through:

• Managing, reporting, investigating and close out of all quality and environmental incidents and deviations to standards in conjunction with the HODs/Unit Managers
• Manage close outs of deviations to standards identified during internal and external audits

Effective management of the InfoQuest data management system, through:

• Training of staff in the use of InfoQuest reporting system
• Ensure all relevant staff has access as needed and checking data for accuracy and reliability
• Ensuring that data is captured accurately and submitted by the specified cut-off dates
• Ensuring that reports are correct, available and utilized effectively
• Measuring performance against the quality objectives, evaluating the results and co-ordinate corrective action where necessary, together with the relevant HODs

Effective risk identification and management, through:

• Conducting risk assessments on an annual basis, together with HODs and Unit Managers, in accordance with legal requirements
• Monitoring and review of hazard/risk management quarterly, together with HODs and Unit Managers
• Monitoring and reporting on the effectiveness of actions taken to mitigate/control risk, together with HODs and Unit Managers
• Maintaining and updating of Risk register

Effective analyses of data (trending) and management of risks through:

• Ensuring that quality data is accurately recorded, the statistics analysed and trends identified
• Ensuring that internal CARs have been generated based on major trends
• Monitoring and reporting on actions taken on trends identified through Incident and Alert Management, Patient Experience Management and Customer Relationship Management System
• Monitoring the effectiveness of corrective action
• Maintaining and updating of CAR register

Effective Occupational Health and Safety Management, through:

• Coordinating the hospital Health & Safety Committee meetings
• Ensuring that all legal appointments are made, staff trained in the requirements of such appointments and legal requirements are adhered to
• Guiding the Hospital Manager on health and safety related issues to ensure legal requirements are adhered to for staff safety
• Coordination of employee injuries and occupational disease reporting - internally and externally (DOH & COID)

Emergency planning and disaster management, through:

• Managing the hospital Emergency and Disaster Plan and practices
• Updating the emergency planning and disaster management plans and ensuring that they are available

Effective document control, through:

• Monitoring and ensuring governance of the quality document control processes in the hospital

Effective participation in internal and external audit processes, through:

• Planning, coordination and participation in the internal, external audit review process
• Coordinating and monitoring of corrective actions, monitoring of effectiveness of actions and close out of all non-conformities related to quality with relevant HODs

Training of staff:

• Conduct training within the hospital to ensure that management and staff understand the quality, safety and environmental requirements
• Induction training conducted using the induction booklet with focus on the legal requirements

Requirements

• Healthcare related Degree or Diploma
• A degree or Diploma in Quality Management or similar would be advantageous
• Clinical/Healthcare background
• Management experience is advantageous
• General knowledge of Health and Safety legislation
• Understanding the private healthcare industry, its challenges and role players would be an advantage
• Computer proficiency
• Current registration with the professional body, if applicable

Competencies

• Problem-solving, analysis and judgement
• Analytical skills
• Resilience
• Verbal & written communication
• Influencing
• Action orientation
• Excellence orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Monitoring
• Attention to detail

Application

Email: [e-mail]

Closing date: Tuesday, September 16, 2025

Internal applicants - Before applying, discuss with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer. Thank you for your interest in this opportunity. Only shortlisted candidates will be contacted. Applicants not contacted within two weeks after the closing date may consider their application unsuccessful.