Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Black Pen Recruitment; Johannesburg; Remote; ZAR 694 000 - 1 043 000; Full time

Job summary

A dynamic real estate company is seeking a Quality Assurance & Sales Training Representative to support its sales team. This remote role requires a minimum of 3 years of proven sales experience, with a focus on coaching and training. Responsibilities include monitoring sales calls, coaching team members, and training new hires. The ideal candidate is highly organized, proactive, and able to work independently in a remote environment.

Qualifications

• Minimum 3 years of proven sales experience with strong results (preferably real estate).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.
• Willing to work U.S. hours (9:00AM-6:00PM EST / 3:00 PM-12:00 AM SAST).

Responsibilities

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.
• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.
• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

Job description

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Johannesburg, South Africa

Job Openings Quality Assurance & Sales Training Representative (Real Estate/USA Market)

About the job Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled Quality Assurance & Sales Training Representative to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type: Remote

Location: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (preferably real estate).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.
• Willing to work U.S. hours (9:00AM-6:00PM EST / 3:00 PM-12:00 AM SAST).

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.