Product Support Team Lead — Lead with Impact

Electrum; Cape Town; On-site; ZAR 450 000 - 650 000; Full time

Job summary

A leading payment software company in Cape Town is seeking a Team Lead for their Product Support team. The role focuses on operational management, coaching, and development of support staff while ensuring high-quality client support. Ideal candidates have a technical background with 3-5 years of relevant experience and strong interpersonal skills. This position offers career growth opportunities in a dynamic work environment committed to a people-first culture.

Benefits

Flexible work hours

Generous leave starting at 20 days per year

Fully-stocked kitchen and daily catered lunch

Regular team activities

Qualifications

• 3-5 years in technical product, application, or client-facing support.
• Experience in an agile/fast-paced technical environment.
• Proven ability to enforce processes and maintain quality standards.

Responsibilities

• Lead, coach, and develop Support Engineers and Interns.
• Ensure the team delivers high-quality client support.
• Contribute to continuous process improvement.

Skills

Exceptional communication skills

Analytical problem-solving skills

Client-centric mindset

Education

Relevant Degree or Diploma in IT, Engineering, Computer Science

Relevant industry certifications (e.g., ITIL)

Tools

Zendesk

Elastic

Zenduty

Job description

A leading payment software company in Cape Town is seeking a Team Lead for their Product Support team. The role focuses on operational management, coaching, and development of support staff while ensuring high-quality client support. Ideal candidates have a technical background with 3-5 years of relevant experience and strong interpersonal skills. This position offers career growth opportunities in a dynamic work environment committed to a people-first culture.