Product Support Graduate

MBA-Exchange.com; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce company in Cape Town is seeking a Product Support Graduate for its Graduate Programme. This role involves collaborating with various teams to enhance subscription services, conducting customer research, and monitoring customer behavior. Candidates should have a degree in IT or Computer Science, along with strong analytical and communication skills. The company offers a dynamic work environment focused on innovation and personal growth, along with a competitive remuneration package.

Benefits

Market-related, Total Remuneration Package

Mentorship Program

Online Learning Access

Free parking

Qualifications

• Degree in IT, Computer Science or related field.
• Strong written and verbal communication skills.
• Tech-savvy with an interest in leveraging technology.

Responsibilities

• Collaborate with teams to enhance subscription offerings.
• Define and document user requirements for new initiatives.
• Conduct customer research and analyze feedback.
• Monitor customer behavior to identify improvement areas.
• Present data-driven insights to guide decision-making.

Skills

Computer Literacy

Strong Attention to Detail

Strong ability to interpret complex data

Proficiency in Excel

Knowledge of customer behaviour

Strong communication skills

Education

Degree in IT, Computer Science or related field

Job description

Takealot Group, South Africa’s leading online Retail and Delivery organisation, is looking for a highly talented Product Support Graduate to join our team in Cape Town. The Graduate Programme will be split between all businesses within the Group, namely: takealot.com, TFS and Mr D.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Over 2.5 million happy shoppers shop online. Show them what you can do.
• Learn: We work with the best of the best, and then some. Work alongside industry leaders and upskill yourself in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here’s your chance.

Requirements

Qualifications & Experience

Degree in IT, Computer Science or related field.

The skills we need

• Computer Literacy
• Strong Attention to Detail
• Strong ability to interpret complex data and extract meaningful insights
• Proficiency in Excel (VLOOKUP, pivot tables, data modelling)
• Knowledge of customer behaviour, retail operations, or digital platforms (advantage)
• Strong written and verbal communication skills

Attributes required

• Collaborative
• Creative Energy
• Hands on
• Have an opinion and voice it
• Strong communication skills
• Strong analytical and problem-solving skills
• Tech-savvy with an interest in leveraging technology for innovative customer solutions.

Key responsibilities

• Collaborate with cross-functional teams (e.g., Engineering, Marketing, Operations, Product, Customer Service) to conceptualize and implement features that enhance the TakealotMORE subscription offering.
• Assist in defining and documenting user requirements and product specifications for new initiatives.
• Conduct customer research and analyze customer feedback to identify pain points and opportunities for product improvement.
• Conduct market research to understand emerging trends and competitive landscapes in loyalty and subscription services.
• Monitor customer behavior and subscription metrics to identify areas for performance improvement.
• Present data-driven insights to the team to guide strategic decision-making.
• Support the rollout of A/B tests to validate feature releases or improvements.
• Help validate and test new features for takealotMORE across platforms (web, app, etc.).
• Prepare and deliver presentations on project progress, learnings, and future recommendations for stakeholders and leadership.

This is a contract position

High Level

At the takealot Group, our Graduate Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Graduate program will prepare you for a career in a large-scale and fast-paced environment.

Every selected Graduate gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.

The Environment

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.