Product Specialist – Mine Control (AMEE)

Micromine; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading mining technology firm is seeking a Software Product Specialist in Johannesburg. This role involves supporting clients for the Micromine Pitram system by assisting with implementations, providing training, and maintaining customer relationships. Applicants should have a tertiary qualification in a relevant field, customer relationship skills, and some knowledge of networking technologies. The company offers a competitive remuneration package along with health benefits, a hybrid work model, and opportunities for career growth.

Benefits

Competitive remuneration

21 days Paid Vacation Leave

Hybrid work

Health cover and pension contributions

Career advancement opportunities

Supportive culture

Exposure to innovative solutions

Qualifications

• Proven experience in software support environments.
• Ability to travel nationally or internationally for implementations.
• Exposure to the Mining sector is a plus.

Responsibilities

• Assist with implementations of Micromine Pitram.
• Provide support via phone, email, and in-person.
• Conduct training sessions for clients and staff.
• Raise and resolve enhancement requests and issues.
• BETA test new versions of products.

Skills

Customer relationship building skills

Software support experience

Client training

Networking and database knowledge

Education

Tertiary qualification in IT, Mechatronics, Mining Engineering, Geology

Tools

SQL

Oracle

Job description

About Us

Founded in 1986 Micromine is a global leader in mining technology. Our cutting‑edge software empowers mining companies to optimise exploration planning and production drive digitalisation and streamline their workflows across the mining lifecycle.

Why join Micromine

At Micromine you will be part of a world‑leading software provider shaping the mining technology of tomorrow. We offer:

• Competitive remuneration
• 21 days Paid Vacation Leave
• Hybrid work to balance work and home life
• Health cover and pension contributions
• Fast‑growing multinational environment with opportunities for career advancement
• Supportive and collaborative culture where your expertise drives real‑world impact
• Exposure to innovative mining software solutions and the chance to drive change for customers in multiple geographies
• A team first culture and the opportunity to work within the mining technology sector

About The Opportunity

As a Software Product Specialist you will be based out of our Johannesburg office. You will play a key support role for customers of our fleet management and mine production system Micromine Pitram. Being at the forefront of client interactions your work will solidify customer relationships and ensure their satisfaction.

Reporting to the Operations Manager this is your chance to:

• Assisting with Micromine Pitram implementations across the AMEE Region as well as globally when required
• Providing telephone, email and face‑to‑face support for licence holders
• Conducting training with clients and in‑house staff (in‑person and online)
• Ensuring enhancement requests, bugs and development issues are raised and resolved
• BETA testing new versions and products to check improved functionality
• Supporting the Sales team during technical demonstrations, trade shows and other events

About You

You will have proven experience within software support environments in either help desk, technical support or technical training positions. Other key skills, experience and qualifications:

• A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology or a related discipline
• A working knowledge of networking and database technologies (e.g. SQL, Oracle)
• Experience conducting client trainings
• Strong customer relationship building skills and experience
• Ability to travel nationally or internationally to manage Micromine Pitram implementations (estimated 25‑30% of the year)
• Whilst not essential, previous exposure to the Mining sector would be useful

Next Steps

If you are excited about driving business growth and shaping the future of mining technology we would love to hear from you. Apply now or visit learn more.

Employment Type: Full‑Time

Experience: Years

Vacancy: 1