Product & Service Delivery Lead - Mobility CX

Adapt It (Pty) Ltd; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A telecommunications company in Gauteng is seeking a Service Delivery Manager to oversee client relationships and ensure high-quality service delivery. The successful candidate will manage a team of consultants, monitor SLAs, and influence the product roadmap, contributing to customer satisfaction and operational efficiency. The role requires a relevant degree and over 5 years of experience in the telecoms sector.

Qualifications

• At least 5 years of experience within the telecoms/mobility sector.
• Minimum 5 years' experience in customer software support and/or service account management.
• Strong collaboration and problem-solving skills.

Responsibilities

• Manage client relationships and drive operational efficiency.
• Implement customer consulting strategy to drive product adoption.
• Lead and manage support desk and ensure SLA compliance.
• Influence product vision and conduct market research.

Skills

Client Relationship Management

Customer Consulting

SLA Management

Product Roadmap Planning

Strong communication skills

Team leadership

Education

Relevant Bachelor degree

Job description

A telecommunications company in Gauteng is seeking a Service Delivery Manager to oversee client relationships and ensure high-quality service delivery. The successful candidate will manage a team of consultants, monitor SLAs, and influence the product roadmap, contributing to customer satisfaction and operational efficiency. The role requires a relevant degree and over 5 years of experience in the telecoms sector.