Product Owner

Winning Form; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading sports and entertainment betting operator in Durban is seeking a skilled individual to manage customer engagement platforms. This role includes coordinating with vendors, tracking performance metrics, and training teams. The ideal candidate will have strong analytical skills, a background in project management or marketing, and experience with SaaS platforms. Join a dynamic team dedicated to innovation and excellence in the iGaming space.

Qualifications

• Experience in managing SaaS platforms, CRM tools, or engagement systems.
• Ability to develop monthly scorecards for platform metrics.
• Experience in training internal teams on new platform functionalities.

Responsibilities

• Maintain communication with platform vendors.
• Coordinate platform roadmaps and engagement strategies.
• Track and manage SLAs and support tickets.
• Monitor and escalate technical issues.
• Provide insights to the CX & Engagement Team Manager.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Problem-solving

Ability to work under pressure

Education

Matric

Valid driver’s license

Diploma/Degree

Degree/Diploma in Project Management, Marketing, or IT

3–5 years SaaS/platform management

Working knowledge of API-based systems

Job description

Skill Set

• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Maintain active communication with platform vendors, ensuring regular updates and feedback loops.
• Coordinate alignment between platform roadmaps and internal Customer Experience & Engagement strategies.
• Track and manage SLAs, support tickets, and vendor performance logs.
• Monitor and escalation technical issues with platform performance, availability, and configuration.
• Coordinate with internal stakeholders on system changes or integration points.
• Maintain a live log of all issues, platform improvements, and pending requests.
• Work with internal stakeholders to plan and test new platform features or modules.
• Oversee QA and go-live readiness of new CX & Engagement tools or workflows.
• Ensure documentation and playbooks are updated post-implementation.
• Develop monthly scorecards to track uptime, issue resolution, and platform usage metrics.
• Present regular insights to the CX & Engagement Team Manager to inform platform enhancement decisions.
• Create and maintain clear internal documentation of platform processes, integrations, and best practices (SOP).
• Train internal teams on platform functionality and changes as needed.
• Research and analyse competitor activities in the CX, CRM and iGaming space.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and in a fast-paced environment.
• Any other related duties that might be required.

Qualifications

• Matric
• Valid driver’s license
• Diploma/Degree (Preferred)
• Degree/Diploma in Project Management, Marketing, or IT
• 3–5 years managing SaaS platforms, CRM tools, or engagement systems (Preferred)
• Working knowledge of API-based systems, BI tools, ticketing systems (Preferred)

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!

Job Info

• Job Identification 1083
• Job Category Marketing
• Posting Date 01/13/2026, 12:00 PM
• Locations 6, Durban, KwaZulu-Natal, 4320, ZA (On-site)
• Roster No

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