Product Manager, Returns Experience: Delight Customers

Amazon Jobs; Cape Town; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A leading global e-commerce company in Cape Town is seeking a Returns Experience Product Manager to enhance the customer returns and refunds experience. This role involves collaborating with diverse teams to drive product development while managing the entire product lifecycle. Ideal candidates will have over four years of technical product management experience, advanced SQL and VBA skills, and a passion for data-driven decision-making. Join a culture that values innovation and inclusion while tackling exciting challenges daily.

Qualifications

• 4+ years experience managing technical products or online services.
• Experience leading cross-functional teams.
• Knowledge of advanced SQL and VBA.

Responsibilities

• Own the product roadmap for customer experience products and features.
• Identify customer pain points through data analysis.
• Present product strategies to senior leadership.
• Manage product development through the entire lifecycle.

Skills

Data-driven decision making

Collaboration

Problem solving

Stakeholder communication

Education

Bachelor's degree

Tools

SQL

VBA

Job description

A leading global e-commerce company in Cape Town is seeking a Returns Experience Product Manager to enhance the customer returns and refunds experience. This role involves collaborating with diverse teams to drive product development while managing the entire product lifecycle. Ideal candidates will have over four years of technical product management experience, advanced SQL and VBA skills, and a passion for data-driven decision-making. Join a culture that values innovation and inclusion while tackling exciting challenges daily.