Product Manager

Amazon Jobs; Cape Town; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A leading global e-commerce company in Cape Town is seeking a Returns Experience Product Manager to enhance the customer returns and refunds experience. This role involves collaborating with diverse teams to drive product development while managing the entire product lifecycle. Ideal candidates will have over four years of technical product management experience, advanced SQL and VBA skills, and a passion for data-driven decision-making. Join a culture that values innovation and inclusion while tackling exciting challenges daily.

Qualifications

• 4+ years experience managing technical products or online services.
• Experience leading cross-functional teams.
• Knowledge of advanced SQL and VBA.

Responsibilities

• Own the product roadmap for customer experience products and features.
• Identify customer pain points through data analysis.
• Present product strategies to senior leadership.
• Manage product development through the entire lifecycle.

Skills

Data-driven decision making

Collaboration

Problem solving

Stakeholder communication

Education

Bachelor's degree

Tools

SQL

VBA

Job description

Are you looking for a new challenge in a fast-paced, innovative company? Amazon's South Africa team is seeking a Returns Experience Product Manager to join our team!

In this role, you will drive the strategy, development, and launch of customer-focused products and features that improve the Amazon returns and refunds experience. Working closely with engineering, design, operations, and business teams, you'll manage product development of key features in our roadmap, drive critical business metrics, and define requirements for innovative technologies that delight our customers.

We are looking for a dynamic and talented Product Manager to partner with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment.

As a successful candidate, you will have experience managing complex businesses, solving technical challenges, and influencing key partner teams to drive initiatives to completion. You have a strong bias toward data driven decision making and an innate ability to understand how metrics relate to business problems and to each other. You are a product leader who has the ability to communicate priorities and work effectively with stakeholders, including teams across software engineering, logistics, product management, legal, finance, and core retail businesses. You should be comfortable with a high degree of ambiguity, can work across a wide cross section of stakeholders, and relish the idea of solving challenging problems. You will tackle novel situations every day and, given the size of this initiative, you’ll have the opportunity to work with Amazon teams around the globe.

Key job responsibilities

• Own the product roadmap for customer experience products/features
• Identify customer pain points and opportunities through data analysis and customer research
• Define product requirements and success metrics
• Collaborate with engineering, design, and business teams to build and launch features
• Analyze product and business performance to drive product, process and policy improvements
• Present product strategies and results to senior leadership
• Prioritize features and capabilities based on business impact and customer value
• Manage product development through the entire lifecycle

Qualifications

• Bachelor's degree
• +4 years direct experience managing technical products or online services
• Experience in product, program, or project management in leading cross‑functional teams in delivery of major new products or services
• Knowledge of SQL and VBA at an advanced level
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.