Process Improvement Specialist

TalentPop App; Remote; ZAR 964 000 - 1 286 000; Full time

Job summary

A growing e-commerce agency is seeking a Process Improvement Specialist to streamline workflows and enhance operational efficiency. This remote role requires expertise in process automation and strong documentation skills. Responsibilities include reviewing and optimizing processes, documenting SOPs, and collaborating with team leads. Candidates should have at least a year of experience in process improvement, and knowledge of tools like HubSpot and Zapier is advantageous. Enjoy a competitive salary, health benefits, and a supportive team culture.

Benefits

Competitive salary with annual raises

Paid time off

Health and dental coverage

Flexible remote work

Supportive team culture

Qualifications

• 1+ years of experience in process improvement, operations support, or project coordination.
• 1+ years of hands-on workflow automation experience with tools like HubSpot or Zapier.
• Strong skills in process mapping and documentation.

Responsibilities

• Review and improve workflows to reduce inefficiencies.
• Document and maintain clear, practical SOPs.
• Design and optimize processes, introducing automation.
• Partner with teams to implement improvements.
• Track adoption and refine processes based on feedback.

Skills

Process improvement

Workflow automation

Documentation skills

Independent work

Tools

HubSpot

Zapier

Google Sheets

Excel

Job description

Overview

We’re Hiring: Process Improvement Specialist (Remote)

TalentPop is one of the fastest-growing agencies in the e-commerce industry, supporting over 700 global e-commerce brands. As we scale, we’re looking for a Process Improvement Specialist to help us simplify workflows, improve clarity, and build systems that support high-performing remote teams.

If you enjoy turning complexity into clarity and using automation to make work easier, you’ll feel right at home here.

Responsibilities

• Review and improve workflows across teams to reduce friction and inefficiencies
• Document and maintain clear, practical SOPs that teams actually use
• Design and optimize processes, introducing automation where it adds value
• Partner with team leads and operations stakeholders to roll out improvements
• Track adoption, gather feedback, and continuously refine processes

Qualifications

Must-Haves

• At least 1 year of experience in process improvement, operations support, or project coordination
• At least 1 year of hands-on workflow automation experience (HubSpot, Zapier, Make, n8n, GoHighLevel, or similar)
• Strong process-mapping and documentation skills
• Ability to work independently in a fully remote environment

Nice-to-Haves

• Experience with HubSpot workflows and integrations
• Background in the e-commerce industry
• Familiarity with process improvement frameworks
• Comfort working with data in Google Sheets or Excel

You’ll Thrive Here

• Enjoy improving systems without overcomplicating them
• Communicate clearly and collaborate well with remote teams
• Are detail-oriented, proactive, and solutions-focused
• Care about clarity, ownership, and continuous improvement

Perks & Benefits

• Competitive salary with annual performance-based raises
• Paid time off and performance bonuses
• Health and dental coverage or a monthly health stipend
• Flexible, fully remote work
• A supportive team culture with opportunities for professional growth

Remote Setup

• Desktop or laptop (Intel i5 / Ryzen 5 or equivalent)
• Reliable, high-speed internet connection (minimum 20 Mbps upload/download)

Why Join TalentPop?

• Be part of a fast-growing agency in the e-commerce space
• Work with a global, collaborative remote team
• Grow your skills and career in a company that values clarity and ownership

Interested? Apply now and help us build smarter systems that empower great people.