Process Engineer

Boardroom Appointments; Sandton; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A financial services firm in Sandton is seeking a Process Improvement Specialist to lead the design and implementation of advanced processes. The ideal candidate will have a Bachelor's degree in a relevant field and 3-5 years of experience in the banking industry, with strong expertise in Lean Six Sigma methodologies. Responsibilities include developing process documentation, conducting audits, and driving initiatives to enhance system performance. This role offers a dynamic environment and the opportunity to lead significant projects.

Qualifications

• 3 to 5 years experience in a similar environment, with 1 to 2 years at entry-level management.
• Demonstrated experience in Lean Six Sigma and related methodologies.
• Extensive experience in the banking or financial services industry.
• Exceptional analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead design and implementation of advanced processes aligned with business objectives.
• Develop and maintain comprehensive process documentation.
• Oversee business case development and validation.
• Analyze datasets to infer outcomes and discover opportunities.
• Drive process improvement initiatives to enhance system performance.
• Conduct in-depth process audits and assessments.
• Facilitate troubleshooting and problem-solving methodologies.

Skills

Process engineering principles

Lean Six Sigma principles

Analytical skills

Leadership abilities

Communication skills

Problem-solving skills

Education

Bachelor's degree in a relevant engineering discipline, Commerce, or a related field

Lean Six Sigma Greenbelt/Blackbelt Certification

Tools

SigmaXL

Minitab

ARIS

NIMBUS

BPMN

Job description

• Minimum: Bachelor's degree in a relevant engineering discipline, Commerce, or a related field.
• Preferred: Lean Six Sigma Greenbelt/Blackbelt Certified from a recognized institution.

Experience and Skills

Years of Experience

• 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry-level) management level.
• Demonstrated experience in Lean Six Sigma (LSS) and/or related methodologies.

Knowledge and Skills

• Extensive experience in the banking or financial services industry.
• Advanced knowledge of process engineering principles and methodologies.
• Application of Lean Six Sigma (LSS) principles and tools.
• Proficient in SigmaXL, Minitab, and other related applications.
• Experience in process modeling using ARIS, NIMBUS, and BPMN.
• Extensive experience with process documentation and improvement tools.
• In-depth understanding of banking systems and technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Superior communication, leadership, and collaboration abilities.

Responsibilities

• Lead the design and implementation of advanced processes to ensure alignment with strategic business objectives and regulatory requirements.
• Develop and maintain comprehensive process documentation to ensure clarity, consistency, and compliance in technology operations.
• Oversee the development of business cases and associated documentation, quantifying the business cases and validating the business problem with benefit realization.
• Analyze datasets of varying sizes to manipulate, infer outcomes, and discover opportunities.
• Identify and resolve complex issues impacting process efficiency and system performance, providing expert guidance to junior engineers.
• Drive process improvement initiatives to enhance the reliability, performance, and scalability of processes and systems.
• Conduct in-depth process audits and assessments to identify areas for improvement and ensure appropriate risk controls are applied.
• Lead the deployment of new process technologies and systems to support business growth, innovation, and competitive advantage.
• Manage project scopes and deliverables within agreed timelines.
• Provide expert technical support and troubleshooting assistance to end-users and other stakeholders.
• Facilitate and lead troubleshooting and problem-solving using preferred methodologies such as Lean, Six Sigma, BPM, and Process Re-engineering.
• Lead Operating Model designs and develop strategic and tactical solutions.
• Monitor and analyze process performance and metrics to identify trends, potential issues, and opportunities for optimization, inferring both quantitative and qualitative outcomes.
• Develop and implement process automation solutions to improve efficiency, reduce manual effort, and enhance performance.
• Utilize data mining tools to uncover process inefficiencies and identify opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of technology processes with other business functions and strategic initiatives.
• Develop and deliver training materials and programs to educate staff on new processes, technologies, and best practices.
• Evaluate and select new tools and platforms to support process improvements and strategic initiatives.
• Prepare detailed reports and presentations on process performance, improvement initiatives, and strategic recommendations.
• Stay updated on industry trends, emerging technologies, and best practices to drive continuous improvement and innovation in technology processes.
• Build and manage relationships to align expectations, share knowledge, foster diverse insights, and secure buy-in while maintaining professional rapport with stakeholders.