Porter

The Capital Hotels, Apartments & Resorts; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hospitality group in Durban seeks a Porter to greet guests, assist with luggage, and maintain cleanliness in lobby areas. Successful candidates should have a Matric, strong interpersonal skills, and a service-oriented attitude. The role involves being proactive and a team player while ensuring high service standards. Candidates must be presentable and able to work effectively under pressure. Relocation costs are the candidate's responsibility if applicable.

Qualifications

• Ability to remain calm under pressure.
• Friendly, courteous, and service-oriented.
• Presentable and well spoken.
• Able to work independently as well as in a team.

Responsibilities

• Greet and welcome all guests to the hotel.
• Assist guests with their luggage.
• Ensure lobby and forecourt areas are clean and tidy.
• Collect and distribute post and parcels.

Skills

Hands on Problem Solving

Effective Communication

Interpersonal Skills

Team Player

Attention to Detail

Education

Matric

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.

Description

The Porter is primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. He/She will ensure the highest standard of hospitality, and that all guest requests are dealt with in a prompt and courteous manner. In addition, the Porter will assist guests with their luggage. He/She will also be responsible for the collection and distribution of post, parcels. He/She will ensure the lobby and forecourt areas are always clean and tidy.

Minimum Requirements

• Matric
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.