Porter

MORE Collection; Cape Town; On-site; ZAR 80 000 - 100 000; Full time

Job summary

A luxury hospitality group in Cape Town is seeking a Porter to ensure exceptional guest service and manage luggage services. The ideal candidate should possess strong communication skills, a focus on customer service in a luxury environment, and relevant qualifications like First Aid Level 1. Responsibilities include assisting guests with their luggage and ensuring safety protocols. This role requires a proactive attitude, attention to detail, and the ability to work under pressure.

Qualifications

• Sound knowledge of property and company procedures.
• First Aid Level 1 and Basic Fire Fighting qualification.
• Experience in luxury customer service.

Responsibilities

• Provide luggage services as directed.
• Report maintenance issues immediately.
• Assist monitoring telephone calls.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Time management

Education

First Aid Level 1

Basic Fire Fighting qualification

Job description

The Porter is to provide porterage services, following the property and company procedures for guest service and maximum safety and security, communicating any hazards to Management immediately.

KEY FOCUS AREAS

• Provide luggage services as directed and required.
• Report any maintenance issues immediately.
• Maintain contact with the other Porter and/or Security team members at all times and as required.
• Assist with monitoring telephone calls to the property’s switchboard if required.
• Perform wake up calls and luggage services as required.
• Maintain all issued equipment as directed and report any faults and defects to Management immediately.
• Assist with Night Porter duties as trained and required

Requirements - Qualifications And Skills

• Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on Fire, Hygiene, Health & Safety.
• First Aid Level 1 and Basic Fire Fighting qualification.
• Experience with the highest level of customer service in a luxury environment.
• In depth knowledge of all cleaning products used.
• Knowledge on the operation of in-room equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We Create Opportunities And Experiences For People To Enrich Their Lives. Our Values Guide Our Behaviours And How We Act, And They Help Us Find The Right Partnerships For Growth

Be AWARE (the “thoughtful” value) Eyes and ears open Arrive ready Be human

Respond GENEROUSLY (the “more” value) Always respond Give more, do more Have a mindset of abundance

Strength in DIVERSITY (the “family” value) Act in harmony Work together Act inclusively

Make it BETTER (the “continuous improvement” value) Positively influence Keep learning Own it