Policy Administration Specialist

Bebeecustomerexperience; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company in Johannesburg seeks a Policy Administration Specialist to provide support and services related to policy administration. This role focuses on ensuring continuous service delivery while managing stakeholder relationships and achieving business growth through exceptional customer experiences. Applicants should demonstrate effective communication skills and the ability to generate leads within existing client portfolios.

Responsibilities

• Achieve business growth by delivering exceptional customer experiences through proactive solutions.
• Manage costs effectively while maintaining high-quality services.
• Cultivate relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff members.
• Grow existing client portfolios through lead generation and effective communication.

Job description

Policy Administration Specialist

This role involves providing support and services to internal and external stakeholders related to policy administration, including renewals and endorsements. The goal is to ensure continuous service delivery within agreed service level agreements.

Main Responsibilities

• Achieve business growth by delivering exceptional customer experiences through proactive solutions.
• Manage costs effectively while maintaining high-quality services.
• Cultivate relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff members.
• Grow existing client portfolios through lead generation and effective communication.