Parts Supervisor

Barloworld Equipment (Pty) Ltd; Middelburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment supplier in South Africa is seeking a Customer Service and Technical Supervisor based in Middelburg, Mpumalanga. The role involves building customer relationships, monitoring team performance, and ensuring compliance with operational standards. Applicants should have at least 3 years of customer service experience and 2 years of technical experience, alongside strong analytical and communication skills. Proficiency in MS Office and familiarity with ERP/Warehouse systems are required.

Qualifications

• >3 years direct customer service experience.
• >2 years technical experience in a related work environment.
• Exposure to warehouse environment.

Responsibilities

• Build and maintain customer relationships.
• Monitor team performance and take corrective actions.
• Ensure compliance with operational standards.
• Prepare and submit periodical reports.
• Manage open quotations and improve conversion ratio.

Skills

Analytical thinking

Problem solving

Decision making

Verbal and written communication

Building Relationships

Education

Grade 12

Tertiary technical/marketing qualification

Tools

MS Office

ERP/Warehouse system

Job description

Key Outputs

• Exercise judgement on escalation decisions.
• Build and maintain customer relationships
• Monitor and perform trend analysis within own team ensuring corrective action is taken on deviation of standards.
• Regularly run internal team meetings
• Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
• Schedule resources of own team and allocate tasks to match operational requirements
• Assist with periodical regional internal audits
• Prepare and submit periodical reports as and when required
• Follow up and address open sales and backorder orders promptly
• Take appropriate action on communication received from supplier with regards to orders placed
• Manage and monitor open quotations and encourage team to improve conversion ratio
• Supervise staff compliment to achieve outputs as per Balanced Scorecard Plan overtime and Standby duty schedules to ensure this complies with statutory requirements
• Ensure team complies to all standard operating procedures and processes in executing daily functions
• Achievement of KPI's/ SLA"s for own team
• Ensure customer expectations are met.
• Ensure resource capacity planning and load balancing between team members
• Building sustainable competence of all team members Performance management of team
• Ensures a no-fault audit report for his area of responsibility.
• Ensure a safe and healthy work environment which conform to contamination control standards
• Ensure compliance to corporate governance standards and processes
• Accountable to report on team operational health and issues
• Ensure appropriate order options from supplier to ensure the shortest lead-time at the lowest cost (airfreight and emergency cost)

Qualification, Experience and Competencies

• Grade 12
• Tertiary technical / marketing qualification will be an added advantage minimum required experience
• >3years direct customer service experience
• >2 years technical experience in a related work environment
• Working experience of MS office
• Exposure to warehouse environment
• Working experience of ERP / Warehouse system will be and added advantage minimum required Competencies analytical thinking
• Problem solving
• Judgement (includes decision making)
• Networking and liaison
• Verbal and written communication (Including listening)
• Drive, Energy and initiative (results-focus)
• Building Relationships
• Mechanical reasoning
• Business and financial aumen (Including commercial orientation)
• Applicable Product Knowledge
• Practical execution management (panning, organising & monitoring)
• Participative management (Empowering and Including)
• Developing people
• Decision making within delegated Levels of Authority according to BWE aprovals framework
• Advise on staffing of own team – recommend best suitable candidates for replacement / appointment / movement
• Recommendation on functional execution solutions e.g. most suitable transport solutions
• Recommend alternative processes and best practices