Owner Relations

Talent Sam; Cape Town; Remote; ZAR 300 000 - 450 000; Full time

Job summary

A leading company is seeking an Owner Relations Officer to manage relationships with property owners, ensuring effective communication and satisfaction. The role involves coordinating tasks, responding to inquiries, and utilizing project management tools. Ideal candidates will have experience in hospitality and strong interpersonal skills.

Qualifications

• Minimum 1-2 years in hospitality with team lead or supervisory experience.
• Experience in Hospitality, Business Administration, Marketing, or related fields.

Responsibilities

• Building and maintaining relationships with property owners.
• Responding promptly to communications related to the portfolio.
• Coordinating daily tasks such as owner stays and onboarding.

Skills

Communication

Problem Solving

Interpersonal Skills

Negotiation

Multitasking

Education

Hospitality

Business Administration

Marketing

Communications

Tools

Project Management Software

Google Workspace

Job description

Owner Relations Officer Job Description

The Owner Relations Officer is responsible for championing the owner’s relationship within the assigned portfolio.

Key responsibilities include:

1. Building and maintaining relationships with property owners through active communication regarding their investment performance, regulatory, policy, and operational updates.
2. Responding to all communications related to the portfolio promptly:

• Phone calls: Answer within 3 rings or 2 minutes during business hours.
• Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or within 12 hours outside of working hours.
• Internal communications: Monitor Slack & Internal Emails, respond within 2 minutes for urgent items and within 30 minutes for non-urgent items, or within the first hour of the next scheduled shift for non-urgent items outside office hours.

Coordinating and following up on daily tasks such as owner stays, quote approvals, onboarding, and P&L reports.

Utilizing project management tools (e.g., Clickup, Google Workspace, Breezeway) and maintaining accurate client databases (CRM).

Collaborating with departments to address owner requests and enhance satisfaction.

Cultivating trust and personal connections with owners to understand their needs and identify opportunities.

Managing and developing the performance of direct reports.

Communicating actively with team members to support owner success.

Responding to client inquiries to build rapport and resolve concerns.

Managing client tasks in project management tools, ensuring timely progress.

Aligning projects with company goals and strategies.

Providing creative solutions to organizational and client challenges.

Performing additional duties as assigned.

OH&S Responsibilities

• Participating in and contributing to the improvement of company procedures and processes.
• Following all procedures, guidelines, laws, and regulations.
• Promoting a professional, respectful, and safe working environment.

Qualifications & Skills

• Experience in Hospitality, Business Administration, Marketing, Communications, or related fields.
• Minimum 1-2 years in hospitality with team lead or supervisory experience.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask and manage multiple projects effectively.
• Proficiency with project management software and tools.
• Ability to build and maintain strong client and stakeholder relationships.
• Understanding of financial reports, P&L statements.
• Flexibility to work EST hours between 8am and 10pm, including weekends and holidays.
• Ability to work remotely with reliable high-speed internet.
• Language proficiency: Advanced or Professional in English.

Soft Skills

• Effective verbal and written communication skills in English.
• Self-motivated with strong multitasking abilities.
• Adaptability to changing priorities and environments.
• Professional demeanor and excellent time management.
• Resilient, with a proactive, get-it-done attitude under pressure.
• Creative problem-solving skills using innovative approaches.